100-140 Question 263
Select 2A customer has accidentally deleted some important personal files from their computer and asks for assistance in recovering them using OneDrive. They also want to ensure their files are regularly backed up in the future. What steps should you take to guide the customer?
- A
Check the OneDrive Recycle Bin for the deleted files and restore them if available.
- B
Advise the customer to enable the 'Files On-Demand' feature in OneDrive to free up space on their device.
- C
Guide the customer to configure the OneDrive Backup feature to include Desktop, Documents, and Pictures folders.
- D
Instruct the customer to contact Microsoft Support directly as OneDrive does not have recovery or backup features.
- E
Ask the customer to sync their OneDrive files to an external hard drive to maintain an additional backup.
Show answer and explanation
Correct answers: A, C
Explanation
To assist the customer in recovering their files, you should first check the OneDrive Recycle Bin for the deleted files and restore them if available. Additionally, configuring the OneDrive Backup feature ensures that important folders like Desktop, Documents, and Pictures are continuously backed up to prevent future data loss. These steps leverage OneDrive's built-in recovery and backup capabilities effectively.
- A. Correct.
OneDrive has a Recycle Bin feature that retains deleted files for a limited period. This is the first step in recovering accidentally deleted files.
- B. Incorrect.
'Files On-Demand' is a useful feature for saving space on a device, but it does not assist with recovery or backup configuration.
- C. Correct.
OneDrive includes a feature to back up key folders like Desktop, Documents, and Pictures, which is essential for ensuring files are regularly saved to the cloud.
- D. Incorrect.
This is incorrect because OneDrive includes built-in recovery and backup features, so contacting Microsoft Support is unnecessary in this scenario.
- E. Incorrect.
While syncing files to an external hard drive can be an additional backup strategy, it is not directly related to OneDrive’s recovery and backup features.