100-140 Question 262
Single answerA customer contacts you for help because they accidentally deleted important files from their OneDrive account. They also mention they've been using OneDrive's default settings on a Windows 10 device. Which of the following actions should you take to assist the customer in restoring their files?
- A
Guide the customer to check the OneDrive Recycle Bin for the deleted files
- B
Direct the customer to contact Microsoft Support, as file recovery is not possible without their assistance
- C
Advise the customer to reinstall the OneDrive application to restore the deleted files
- D
Suggest the customer use the 'Restore your OneDrive' feature to recover files from a previous point in time
Show answer and explanation
Correct answer: A
Explanation
When files are deleted in OneDrive, they are first moved to the OneDrive Recycle Bin, where they can be restored within the retention period. This is often the quickest and simplest way to recover accidentally deleted files. Other methods, such as restoring the entire OneDrive account, are more complex and unnecessary in this scenario.
- A. Correct.
Deleted files in OneDrive are typically moved to the Recycle Bin and can be restored from there within a certain retention period (usually 30 days). This is the most straightforward and immediate solution.
- B. Incorrect.
Microsoft Support is not required for this scenario because OneDrive provides built-in tools (such as the Recycle Bin) for file recovery.
- C. Incorrect.
Reinstalling the OneDrive application does not restore deleted files. This action would have no effect on recovering the customer's data.
- D. Incorrect.
The 'Restore your OneDrive' feature is meant for recovering an entire OneDrive account to a previous state, such as after a ransomware attack or mass deletion, and is not necessary for individual file recovery.