100-140 Question 261
Single answerA customer contacts you because they are unable to locate an important document after switching to a new computer. They mention that they had been using OneDrive on their old device. How can you assist them in restoring their data using OneDrive?
- A
Instruct the customer to log in to their OneDrive account on the new computer and download the document from the OneDrive folder.
- B
Advise the customer to contact Microsoft Support to recover the document from their OneDrive backup.
- C
Ask the customer to check their Recycle Bin on the new computer for the missing document.
- D
Recommend reinstalling the OneDrive application on the new computer to restore all files automatically.
Show answer and explanation
Correct answer: A
Explanation
OneDrive is a cloud-based service that synchronizes files across devices connected to the same account. When the customer logs into their OneDrive account on the new computer, they can access and download all files stored in the cloud. This ensures their data is available regardless of the device being used, provided they are signed in to the same account.
- A. Correct.
This is the correct answer because OneDrive synchronizes files across devices linked to the same account. The customer can access their files by logging into their OneDrive account.
- B. Incorrect.
This is incorrect because Microsoft Support is not required to recover files accessible through the customer's OneDrive account.
- C. Incorrect.
This is incorrect because the Recycle Bin on the new computer would not contain files from the old device unless manually deleted after syncing.
- D. Incorrect.
This is incorrect because reinstalling OneDrive does not automatically restore files unless the user logs in and syncs with their account.