100-140 Question 260
Select 3A user contacts you because their application has become unresponsive, and they want to terminate it using Task Manager. What steps should they take to safely terminate the process?
- A
Open Task Manager and locate the unresponsive application's process under the 'Processes' tab.
- B
Right-click the unresponsive process and select 'End Task' to terminate it.
- C
Immediately restart the system without attempting to terminate the process.
- D
Use the 'Performance' tab to adjust system resources before terminating the process.
- E
Check the 'Details' tab to verify the correct process before terminating, if multiple processes have similar names.
Show answer and explanation
Correct answers: A, B, E
Explanation
To terminate an unresponsive application using Task Manager, the user should identify the correct process under the 'Processes' tab, use 'End Task' to safely terminate it, and verify the process in the 'Details' tab if needed. Restarting the system without attempting to address the process or adjusting performance settings are not appropriate steps in this scenario.
- A. Correct.
Correct. Locating the unresponsive application's process under the 'Processes' tab is the first step to identify the correct process to terminate.
- B. Correct.
Correct. Right-clicking the process and selecting 'End Task' is the standard way to terminate an unresponsive application.
- C. Incorrect.
Incorrect. Restarting the system immediately may resolve the issue but is not an efficient or professional troubleshooting step compared to terminating the specific process.
- D. Incorrect.
Incorrect. The 'Performance' tab is used for monitoring system performance and does not directly help in terminating a process.
- E. Correct.
Correct. Checking the 'Details' tab can help confirm that the correct process is being terminated, especially if multiple processes have similar names.