100-140 Question 286
Select 3A user reports that their web browser is displaying outdated content on a frequently visited website. You suspect the issue is caused by cached data. What steps should you take to clear the browser cache and resolve the problem?
- A
Navigate to the browser settings, locate 'Privacy' or 'History' options, and select 'Clear browsing data' or 'Clear cache'.
- B
Use a third-party antivirus program to scan and remove the browser cache.
- C
In the browser settings, select the option to clear 'Cookies and other site data' along with the cached images and files.
- D
Restart the computer to automatically clear the browser cache.
- E
Use the browser's developer tools to manually delete cached files for the specific website.
Show answer and explanation
Correct answers: A, C, E
Explanation
Clearing the browser cache is a common troubleshooting step when users encounter outdated or corrupted content on websites. Using the browser's settings or developer tools are standard methods to clear the cache. Options 1, 3, and 5 specifically address clearing the cache and related data effectively, while options 2 and 4 do not directly apply to resolving the issue.
- A. Correct.
This is a correct step. Most browsers have a dedicated option under their settings to clear browsing data, including the cache.
- B. Incorrect.
This is incorrect. While antivirus programs are useful for removing malicious files or threats, they do not typically manage or clear browser cache.
- C. Correct.
This is a correct step. Clearing cookies and other site data, along with cached images and files, can help resolve issues with outdated or corrupted content.
- D. Incorrect.
This is incorrect. Restarting the computer does not clear the browser cache unless specific tools or scripts are in place to automate this process, which is not a default action.
- E. Correct.
This is a correct step. Developer tools in modern browsers often allow you to clear cache for specific websites, which is useful for troubleshooting specific issues.