100-140 Question 56
Single answerAn end user contacts you because their laptop is running slowly. You need to guide them in locating information about their device's hardware specifications to determine potential performance issues. Which tool should you recommend they use to quickly find this information on a Windows system?
- A
Task Manager
- B
System Information (msinfo32)
- C
Device Manager
- D
Control Panel - Network and Sharing Center
Show answer and explanation
Correct answer: B
Explanation
System Information (msinfo32) is a built-in Windows tool specifically designed to provide detailed information about a computer's hardware and system configuration. It allows support technicians to quickly identify hardware specifications and diagnose performance-related issues.
- A. Incorrect.
Task Manager provides real-time performance monitoring and process details but does not provide a comprehensive view of the system's hardware specifications.
- B. Correct.
System Information (msinfo32) is the correct tool for viewing detailed hardware and system specifications, such as RAM, processor type, and more.
- C. Incorrect.
Device Manager shows information about hardware devices and allows you to manage drivers, but it does not provide a complete overview of hardware specifications.
- D. Incorrect.
Control Panel - Network and Sharing Center focuses on network settings and connections. It does not offer details about hardware specifications.