100-140 Question 61
Select 3A user reports that their Windows machine is experiencing slow performance and frequent application crashes. As an IT support technician, which tools should you use to identify the root cause of the issue?
- A
Task Manager to monitor CPU, memory, and disk usage
- B
System Information to check for outdated drivers
- C
Event Viewer to review logs for application and system errors
- D
ipconfig to check the status of network connectivity
- E
Windows Update to install the latest system patches
Show answer and explanation
Correct answers: A, B, C
Explanation
To diagnose slow performance and application crashes, the most relevant tools are Task Manager (to analyze resource usage), System Information (to check for potential driver issues), and Event Viewer (to investigate logs for error messages). These tools provide critical insights into system health and potential problem areas.
- A. Correct.
Task Manager is used to monitor system resources like CPU, memory, and disk usage, which can help identify processes causing slow performance.
- B. Correct.
System Information provides detailed information about the system's hardware and drivers, allowing you to check for potential issues such as outdated drivers that might contribute to system instability.
- C. Correct.
Event Viewer is crucial for reviewing application and system logs to identify errors or warnings that could explain the crashes.
- D. Incorrect.
ipconfig is used to troubleshoot network-related issues, which is not relevant to diagnosing system performance or application crashes.
- E. Incorrect.
Windows Update is used for installing patches and updates, but it does not directly help in identifying the root cause of performance or application crash issues.