100-140 Question 63
Select 2A user reports that their Windows computer is running slowly. As a support technician, which tools can you use to identify the root cause of this issue?
- A
Task Manager to check CPU and memory usage
- B
System Information to review hardware specifications
- C
Event Viewer to check for application or system errors
- D
ipconfig to verify network connectivity
Show answer and explanation
Correct answers: A, C
Explanation
To troubleshoot a slow Windows computer, Task Manager can be used to identify resource bottlenecks, while Event Viewer can provide insight into errors or warnings that may contribute to performance issues. System Information and ipconfig are not directly related to diagnosing performance slowdowns.
- A. Correct.
Task Manager is useful for monitoring CPU, memory, disk, and other resource usage. High usage of these resources can indicate performance issues.
- B. Incorrect.
System Information provides details about hardware and software configurations but does not directly help in diagnosing performance issues.
- C. Correct.
Event Viewer allows you to review logs for errors or warnings that could be causing system slowdowns, such as application crashes or hardware failures.
- D. Incorrect.
ipconfig is used for troubleshooting network connectivity issues and is not relevant for diagnosing system performance problems.