300-445 Question 71
Select 2An enterprise network team wants to integrate their network monitoring tool with their IT Service Management (ITSM) platform to automatically create incidents when critical network issues are detected. They also require real-time telemetry data for advanced analytics and troubleshooting. Which integration types should the team implement to meet these requirements?
- A
API integration to push network events to the ITSM platform
- B
Configuring alerting thresholds in the network monitoring tool
- C
Implementing OpenTelemetry for telemetry data collection
- D
Using manual incident reporting processes
- E
Creating a custom script to periodically pull data from the ITSM platform
Show answer and explanation
Correct answers: A, C
Explanation
To meet the enterprise's requirements of automatically creating incidents in the ITSM platform and collecting real-time telemetry data for advanced analytics, API integration and OpenTelemetry are the most suitable choices. API integration enables seamless communication between the network monitoring tool and the ITSM platform, while OpenTelemetry provides a standardized framework for collecting and exporting telemetry data.
- A. Correct.
API integration is essential for automating the process of pushing critical network events to the ITSM platform to create incidents in real-time.
- B. Incorrect.
While configuring alerting thresholds is important for detecting issues, it does not directly address the integration with ITSM or the need for real-time telemetry data.
- C. Correct.
OpenTelemetry is a standard framework for collecting and exporting telemetry data, making it a suitable choice for advanced analytics and troubleshooting.
- D. Incorrect.
Manual incident reporting processes are not suitable for automation or real-time requirements and do not fulfill the integration needs.
- E. Incorrect.
Creating a custom script to pull data from the ITSM platform is not an efficient solution for this scenario, as it does not address the need for real-time data or proper integration.