220-1101 Question 51
Single answerCalendarA user reports that calendar appointments created on their smartphone are showing up one hour earlier in Outlook on their laptop after the laptop was reimaged. Email is syncing correctly, and newly sent messages have the correct timestamps. Which action should the technician take FIRST to resolve the calendar issue?
- A
Rebuild the Outlook profile on the laptop
- B
Change the laptop's time zone to match the user's current location
- C
Clear the Outlook offline cache and force a full resynchronization
- D
Set the smartphone to use manual time instead of network-provided time
Show answer and explanation
Correct answer: B
Explanation
In a real support scenario, a consistent one-hour difference in calendar entries strongly suggests a time zone or daylight saving time configuration issue rather than a mail sync failure. Reimaging a laptop can reset regional settings, including the time zone. Best practice is to verify the operating system date, time, and time zone first before troubleshooting application-specific settings. Microsoft and other calendar-platform vendors document that calendar display problems often result from mismatched client time zone settings even when mailbox synchronization is functioning normally. Because the issue appeared after the laptop was reimaged and email timestamps are correct, the technician should first confirm that the laptop's time zone matches the user's location.
- A. Incorrect.
Rebuilding the Outlook profile can fix some synchronization or profile corruption issues, but the symptom here points more directly to a time zone mismatch after the laptop was reimaged. Since email is syncing correctly and the issue specifically affects calendar times by exactly one hour, checking and correcting the system time zone is the more appropriate first step.
- B. Correct.
A one-hour offset in calendar appointments is a classic indicator of an incorrect time zone or daylight saving configuration. After a reimage, the laptop may have retained a default time zone rather than the user's actual location. Calendar applications depend heavily on correct local time and time zone settings to display appointments accurately, so this is the best first action.
- C. Incorrect.
Clearing the Outlook cache may help if items are missing or not updating, but it is unlikely to resolve a consistent one-hour shift across appointments. A cache problem would not typically produce a uniform offset that matches a time zone discrepancy.
- D. Incorrect.
Setting the smartphone to manual time is not the best first step because the appointments originate correctly on the phone and email timestamps are normal. Network-provided time is usually more accurate than manual time, and the evidence suggests the laptop display settings are the problem, not the phone.