220-1102 Question 146
Single answerPower OptionsA user reports that their Windows 11 laptop loses battery charge very quickly when they close the lid and carry it between meetings. They expect the laptop to use almost no power while the lid is closed, but the battery is often nearly drained after a few hours in a bag. As a technician, which Power Options setting should you change first to best address this issue?
- A
Change the action for closing the lid from Sleep to Hibernate
- B
Set the display timeout to 1 minute when on battery
- C
Change the active power plan from Balanced to High performance
- D
Disable Fast Startup in Control Panel
Show answer and explanation
Correct answer: A
Explanation
This question tests practical use of Windows Power Options to solve a common mobile-device complaint. In Windows, Sleep keeps the current session in memory and uses low power, while Hibernate saves the session to disk and consumes far less power because the system powers off much more fully. For a laptop that is draining in a bag after the lid is closed, checking the lid-close action under Power Options is the most appropriate first step. Microsoft documents configurable actions for closing the lid, pressing the power button, and sleep/hibernate behavior through Control Panel power settings and modern power management in Windows. In real support scenarios, technicians should also consider whether the device supports Modern Standby and whether background activity during sleep is contributing, but the best answer based on standard Power Options troubleshooting is to change the lid-close action to Hibernate.
- A. Correct.
Correct. If the laptop is entering Sleep when the lid is closed, it still uses a small amount of power to maintain system state in RAM. Over several hours, especially in a bag, this can significantly drain the battery. Changing the lid-close action to Hibernate writes the session to disk and powers the system down much more completely, which is the best first step when a user specifically wants minimal battery use while the lid is closed.
- B. Incorrect.
Incorrect. Reducing display timeout helps conserve battery only while the laptop is actively on and the screen is lit. In this scenario, the issue occurs after the lid is closed, so display timeout is not the primary setting affecting power usage during transport.
- C. Incorrect.
Incorrect. High performance generally increases power consumption by allowing more aggressive CPU and hardware activity. This would likely worsen battery life rather than solve the problem of excessive drain while the lid is closed.
- D. Incorrect.
Incorrect. Fast Startup affects how Windows starts after a shutdown by using a partial hibernation file, but it does not control what happens when the lid is closed. A candidate might choose this because Hibernate is involved, but Fast Startup is not the relevant setting for this symptom.