220-1102 Question 154
Single answerEase of AccessA user with low vision is using a Windows 10 laptop and reports that text in dialog boxes and menus is difficult to read. The user does not want the screen resolution changed because some older business applications display incorrectly at non-native resolutions. Which action should the technician take FIRST to improve readability while preserving the display's native resolution?
- A
Enable Magnifier from Ease of Access
- B
Increase the scaling setting for text, apps, and other items in Display settings
- C
Lower the screen resolution to make everything appear larger
- D
Enable Narrator in Ease of Access
Show answer and explanation
Correct answer: B
Explanation
The best first action is to increase Windows display scaling rather than changing screen resolution. In Windows 10, this is commonly configured under Settings > System > Display by adjusting the scale percentage for text, apps, and other items. This preserves the panel's native resolution, maintains display clarity, and is consistent with accessibility best practices for users with low vision. Ease of Access tools such as Magnifier and Narrator are also valuable, but they serve different needs: Magnifier provides temporary zooming, and Narrator provides spoken output. CompTIA A+ Core 2 expects technicians to recognize when to use built-in accessibility settings appropriately and to avoid unnecessary changes that may create new usability or compatibility issues.
- A. Incorrect.
Magnifier can help a low-vision user by zooming portions of the screen, but it is not the best first step when the user needs general readability improvements across dialog boxes and menus. It is more of an assistive workaround for intermittent zooming than a system-wide sizing adjustment.
- B. Correct.
This is correct. Increasing display scaling in Windows makes text, icons, menus, and many application interface elements larger without changing the monitor's native resolution. This addresses the user's readability issue while avoiding compatibility problems that can occur when lowering resolution.
- C. Incorrect.
This is incorrect because the user specifically does not want the resolution changed, and lowering resolution is generally not a best practice on LCD displays. It can reduce image sharpness and may cause display or application formatting issues.
- D. Incorrect.
Narrator is a screen reader designed for users who need spoken feedback. It does not primarily solve the problem of small text for a user who can see the screen but needs larger on-screen elements.