220-1102 Question 625
Single answerDesktop alertsA user reports that they no longer see pop-up notifications from Microsoft Teams or Outlook on their Windows 11 laptop, even though new messages are arriving. You confirm the apps are running, the user is signed in, and email/chat syncing is working. The user says the problem started after they used the laptop during a presentation and connected it to a projector. Which setting should a technician check first to restore desktop alerts with the least intrusive change?
- A
Disable Do Not Disturb in the Notifications settings
- B
Reinstall Microsoft Teams and Outlook
- C
Change the laptop's IP configuration from DHCP to a static address
- D
Reset the user's Microsoft 365 password
- E
Disable User Account Control (UAC)
Show answer and explanation
Correct answer: A
Explanation
This question tests practical troubleshooting of desktop alerts in Windows, a common A+ Core 2 support scenario. When app data is syncing normally but notifications are not appearing, the technician should first verify Windows notification features such as Do Not Disturb and app-level notification permissions before taking invasive steps. In Windows 11, notifications can be suppressed by system settings designed to reduce interruptions, especially during presentations or screen sharing. Microsoft documents notification management through Settings > System > Notifications, including Do Not Disturb behavior and app-specific notification controls. Best practice is to start with the simplest, lowest-impact change that matches the symptoms rather than reinstalling software or changing unrelated security or network settings.
- A. Correct.
Correct. In Windows 11, Do Not Disturb suppresses desktop notifications and is commonly enabled intentionally or automatically during presentations, screen sharing, or other focus-related scenarios. Since messages are still syncing and the apps are running, checking notification suppression is the most direct and least disruptive troubleshooting step.
- B. Incorrect.
Incorrect. Reinstalling the applications is excessive when the scenario shows the apps are functioning and receiving data. The issue is specifically that desktop alerts are not appearing, which points first to Windows notification settings rather than application corruption.
- C. Incorrect.
Incorrect. IP addressing affects network connectivity, not whether Windows displays toast notifications for apps that are already successfully syncing messages. Because the user is receiving new messages in the apps, network configuration is not the likely cause.
- D. Incorrect.
Incorrect. A password problem would more likely prevent sign-in, syncing, or access to Microsoft 365 services. The scenario confirms messages are arriving, so authentication is already working.
- E. Incorrect.
Incorrect. UAC controls elevation prompts and permission changes, not standard desktop notifications from productivity apps. Disabling UAC would not be an appropriate or relevant fix for missing Teams or Outlook alerts.