220-1102 Question 630
Single answerUnwanted notifications within the OSA Windows 11 user reports that pop-up banners from several installed apps keep appearing during meetings and screen sharing. The user still needs to receive important email notifications, but wants to stop most other operating system notifications from interrupting work sessions. Which action should a technician recommend FIRST to meet this requirement with the least disruption?
- A
Enable Do Not Disturb and configure priority notifications so only important apps, such as email, can alert the user
- B
Disable all notifications globally in System > Notifications so no pop-up banners appear
- C
Uninstall the applications generating notifications and reinstall only the email client
- D
Turn off User Account Control (UAC) so Windows stops displaying interruption messages
Show answer and explanation
Correct answer: A
Explanation
This scenario tests practical notification management in Windows, a common A+ Core 2 support task. The best first recommendation is to use the built-in notification controls rather than disabling features broadly or removing software. In Windows 11, Settings > System > Notifications includes Do Not Disturb and app-specific notification settings. Best practice is to minimize user interruption while preserving necessary business communications, such as email alerts. Microsoft documentation for Windows notification settings and Do Not Disturb supports using priority-based notification management when users need fewer interruptions without losing critical alerts.
- A. Correct.
Correct. In Windows 11, Do Not Disturb is designed to suppress notification banners during focused work while still allowing selected priority notifications, alarms, or configured apps/contacts through. This is the least disruptive first step because it addresses unwanted notifications without removing functionality the user still needs, such as email alerts.
- B. Incorrect.
Incorrect. Disabling all notifications would stop the unwanted banners, but it would also prevent the important email notifications the user wants to keep. This option is too broad and does not meet the stated business requirement.
- C. Incorrect.
Incorrect. Reinstalling or removing applications is unnecessary and overly disruptive. The issue is not that the apps are broken; it is that their notifications need to be managed. OS notification settings should be adjusted before considering application removal.
- D. Incorrect.
Incorrect. UAC controls security prompts related to administrative changes, not ordinary app notification banners. Turning off UAC would reduce system security and would not solve the problem of routine OS and application notifications during meetings.