220-1102 Question 635
Single answerRedirectionA technician is troubleshooting a Windows 10 PC that was recently migrated to a new file server. Users report that when they save files to their Documents folder, the files are still being stored on the old server share. The company uses Group Policy to centrally manage user folders. Which action should the technician take FIRST to verify and correct the issue with folder redirection?
- A
Run gpupdate /force on the PC and confirm the Folder Redirection policy points the Documents folder to the new UNC path
- B
Edit the local hosts file so the old server name resolves to the new server IP address
- C
Disable Offline Files so Windows stops caching the old Documents folder location
- D
Change the user's default save location manually in each application to the new server share
Show answer and explanation
Correct answer: A
Explanation
This scenario is about Windows Folder Redirection, a feature commonly configured through Group Policy in business environments to redirect known folders such as Documents, Desktop, and Pictures to network locations. When a server migration occurs, the correct administrative approach is to verify that the Group Policy Object has been updated to the new UNC path and that the client has received the updated policy, often by using gpupdate /force or by confirming policy application with standard Group Policy troubleshooting steps. Microsoft best practices for Folder Redirection emphasize managing the target path through Group Policy rather than using local workarounds such as hosts file edits or per-application changes. Offline Files may affect synchronization behavior, but it is not the first place to look when the redirected path itself is wrong.
- A. Correct.
Correct. In a Windows domain environment, Folder Redirection is commonly managed through Group Policy. If users are still saving to the old share after a migration, the first step is to refresh policy and verify that the Documents folder redirection setting has been updated to the new UNC path. This directly addresses the management mechanism that controls the folder location.
- B. Incorrect.
Incorrect. Modifying the hosts file is not the proper way to fix a folder redirection configuration problem. While name resolution workarounds might temporarily redirect traffic, they do not correct the underlying Group Policy setting and can create additional administrative and troubleshooting issues.
- C. Incorrect.
Incorrect. Offline Files can cache redirected folders for availability, but disabling it does not correct an incorrect redirection target. If the policy still points to the old server, files may continue to sync or save based on that configuration. The root cause is the policy path, not caching alone.
- D. Incorrect.
Incorrect. Manually changing save locations in individual applications is inefficient and does not fix Windows Folder Redirection. Applications typically rely on the Windows-known folder location for Documents, and the proper fix is to correct the central redirection policy.