220-1102 Question 793
Single answerInstallation of applicationsA technician is preparing a Windows 11 laptop for a remote salesperson who has limited bandwidth and will not have local administrator rights after deployment. The salesperson needs a PDF utility installed, but the vendor's website offers several download choices: a small online installer, a Microsoft Store listing, and a full offline installer package. The technician wants the installation to complete reliably before shipping the laptop and to minimize future installation issues when the user is traveling. Which option is the BEST choice?
- A
Download and run the small online installer while the salesperson is traveling so the latest components are pulled from the internet as needed
- B
Use the Microsoft Store listing after shipping the laptop so the user can install the app without any preparation by the technician
- C
Download and install the full offline installer package while preparing the laptop, then verify the application launches correctly
- D
Delay installation until the salesperson connects through the company VPN so the application can be installed with standard user permissions
Show answer and explanation
Correct answer: C
Explanation
The best answer is to use the full offline installer and complete the installation during device preparation. For application installation, A+ Core 2 expects technicians to choose methods that are reliable, appropriate for the environment, and least disruptive to the user. In a low-bandwidth or remote scenario, offline installers reduce dependency on internet connectivity and help ensure all required files are present. Verifying the application launches successfully before deployment is also a standard best practice. Microsoft documentation and common enterprise deployment guidance emphasize performing software installation during staging when users may lack administrative rights later, and using complete installation media when network conditions are uncertain.
- A. Incorrect.
This is incorrect because relying on a small online installer requires stable internet access during installation. In this scenario, the user will be remote with limited bandwidth, so installation may fail or be incomplete if required components cannot be downloaded. This also adds risk after shipment because the user will not have local administrator rights to troubleshoot or retry installation easily.
- B. Incorrect.
This is incorrect because although Microsoft Store apps can simplify deployment in some environments, this option assumes the user can complete the installation independently after shipping. The scenario specifically states the user will not have local administrator rights after deployment, and postponing installation increases the chance of support issues. A technician preparing the device should install required applications before shipment whenever possible.
- C. Correct.
This is correct because a full offline installer is the most reliable choice when preparing a system in advance for a remote user with limited connectivity. It allows the technician to complete installation before the device leaves, avoids dependency on internet bandwidth during setup, and lets the technician verify that the application works properly. This aligns with best practice for installing required applications during staging, especially when the end user will not have sufficient permissions to install or repair software later.
- D. Incorrect.
This is incorrect because connecting through a VPN does not grant standard users the ability to install desktop applications that require administrative privileges. VPN access may allow access to internal resources, but it does not replace local permissions needed for application installation. This option reflects a common misunderstanding between network access and operating system privilege requirements.