AI-102 Question 181
Single answerYou are tasked with building a customer support chatbot using Azure Cognitive Services. The chatbot needs to extract key entities such as customer names, product names, and issue descriptions from user input. Which Azure service should you use to extract these entities from the text?
- A
Azure Text Analytics
- B
Azure Translator
- C
Azure Form Recognizer
- D
Azure Computer Vision
Show answer and explanation
Correct answer: A
Explanation
Azure Text Analytics is the correct service because it provides pre-built capabilities for entity extraction, which is essential for identifying specific pieces of information (e.g., names, products, and descriptions) from user-provided text in a chatbot scenario. Other services like Azure Translator, Form Recognizer, and Computer Vision are not designed for this purpose.
- A. Correct.
Azure Text Analytics includes entity recognition capabilities, which can extract named entities like customer names, product names, and descriptions from text.
- B. Incorrect.
Azure Translator is used for language translation and does not provide entity extraction capabilities.
- C. Incorrect.
Azure Form Recognizer is designed to extract information from structured or semi-structured documents like invoices, not free-form text.
- D. Incorrect.
Azure Computer Vision is used for analyzing visual content (e.g., images or videos) and does not handle text entity extraction.