AI-102 Question 185
Single answerA retail company wants to analyze customer feedback submitted through their website to determine if the sentiment is positive, negative, or neutral. They plan to implement an Azure AI solution for this purpose. Which service should they use?
- A
Azure Text Analytics
- B
Azure Form Recognizer
- C
Azure Cognitive Search
- D
Azure Machine Learning
Show answer and explanation
Correct answer: A
Explanation
Azure Text Analytics is the ideal solution for sentiment analysis as it provides pre-built capabilities to analyze text and determine sentiment without requiring custom model development. It is specifically designed for natural language processing tasks like this, making it the best choice for the scenario.
- A. Correct.
Azure Text Analytics includes a Sentiment Analysis feature that can detect sentiment (positive, negative, neutral, or mixed) in text. This is the most appropriate choice for determining the sentiment of customer feedback.
- B. Incorrect.
Azure Form Recognizer is used for extracting information from structured or semi-structured documents, such as invoices or forms. It is not designed for sentiment analysis.
- C. Incorrect.
Azure Cognitive Search is used for building search experiences over content but does not provide features for sentiment analysis.
- D. Incorrect.
Azure Machine Learning is a platform for building custom machine learning models. While it could be used to create a sentiment analysis model, Azure Text Analytics provides this functionality out-of-the-box, making it a faster and more efficient solution.