AI-900 Question 4
Select 2A company wants to implement an AI solution to improve customer support by automating responses to common inquiries. Which of the following workloads are most suitable for this scenario?
- A
Natural Language Processing (NLP)
- B
Computer Vision
- C
Forecasting and Predictive Analytics
- D
Knowledge Mining
- E
Anomaly Detection
Show answer and explanation
Correct answers: A, D
Explanation
Automating customer support responses involves understanding and processing human language, which is achieved through Natural Language Processing (NLP). Additionally, Knowledge Mining can support this process by retrieving and organizing relevant information to ensure accurate responses. Other workloads, such as Computer Vision or Anomaly Detection, are not applicable in this specific scenario.
- A. Correct.
Natural Language Processing (NLP) is essential for understanding and generating human language, which is critical for automating responses to customer inquiries.
- B. Incorrect.
Computer Vision is focused on analyzing visual data, such as images and videos, and is not relevant to processing customer support inquiries.
- C. Incorrect.
Forecasting and Predictive Analytics deal with predicting future trends or values, which is unrelated to the task of automating responses to customer inquiries.
- D. Correct.
Knowledge Mining enables retrieving and organizing information from large datasets, which can complement NLP by providing accurate and relevant information to respond to inquiries.
- E. Incorrect.
Anomaly Detection identifies unusual patterns or behaviors in data, which does not align with automating responses to customer inquiries.