Field Service Consultant Advanced Practice Exam: Hard Questions 2025

A utility company uses Field Service with Optimization. Dispatchers report that jobs are being scheduled outside a technician’s working hours even though Operating Hours and a Service Territory Member schedule are set correctly. The jobs are created from Cases and include an earliest start time and due date. The company recently enabled multi-day scheduling and added custom shift patterns. What is the MOST likely configuration root cause?

A global manufacturer wants to minimize travel while ensuring only technicians certified for high-voltage work are assigned. They also want to prefer assigning a technician who has worked at the customer site in the last 90 days. The company uses Optimization and wants to avoid heavy custom code. Which approach best meets the requirement with maintainable configuration?

A service organization uses multiple Service Territories per city (e.g., Downtown, Suburbs) and assigns technicians to multiple territories. A single Service Appointment can be serviced by any territory in the city, but travel times should be calculated based on the technician’s current location. Dispatchers report that optimization produces inconsistent travel times and sometimes assigns a technician from a different territory even when a closer one exists. Which architectural change most directly addresses the inconsistency?

A company uses complex appointment bundling: when a Work Order is created, it generates 3 Service Appointments (inspection, repair, QA) that must be completed in sequence by potentially different crews. Dispatch wants Optimization to schedule all three within the same day when possible, respecting dependencies, and to reschedule downstream appointments if the first appointment slips. What is the best design using standard capabilities?

A telecommunications provider sells prepaid service plans that include 2 onsite visits per year and unlimited remote support. They want Field Service to prevent dispatch from scheduling onsite appointments beyond the included entitlements unless the customer approves a billable visit. The company already uses Service Contracts and Entitlements on Cases. What is the best approach to enforce this at scheduling time?

A company uses Service Contracts with multiple SLA tiers. They want the scheduling engine to automatically choose a Work Type (and therefore duration, skills, and priority) based on the customer’s SLA and the Asset type on the Case, without custom Apex. The logic must handle exceptions and be auditable by admins. What is the best solution?

Technicians using the Field Service mobile app often work in areas with no connectivity. They must capture customer signatures, photos, and complete checklists. Compliance requires that technicians cannot mark a Work Order as complete unless all mandatory checklist items are done and a signature is collected. Dispatch also needs near-real-time status when connectivity returns. Which design best satisfies offline enforcement and data consistency?

A company wants technicians to receive parts pick lists and reserve inventory from a van stock location. Technicians must be able to scan barcodes offline and decrement van inventory, but inventory adjustments must reconcile correctly if the same part is used on multiple appointments before syncing. What is the best approach to minimize conflicts and ensure accurate inventory?

A Field Service program manager wants to measure schedule efficiency and technician utilization. They need to distinguish between (1) travel time, (2) actual on-site work time, and (3) admin time, and compare planned vs actual. Technicians update statuses inconsistently. What is the best strategy to improve data quality and enable reliable analytics with minimal custom development?

A company integrates an external ERP that is the system of record for products, warranty, and invoices. Field Service must create Work Orders in Salesforce for scheduling, but billing is done in ERP after completion. They need near-real-time updates of Work Order status and parts used back to ERP, with guaranteed delivery and the ability to replay failures. Which integration pattern best fits these requirements?