Field Service Consultant Intermediate Practice Exam: Medium Difficulty 2025

A utilities company uses Field Service and wants to schedule emergency work orders first while still respecting technician skills and travel time. Dispatchers also want to automatically fill any remaining capacity with lower-priority maintenance jobs. Which configuration best meets this requirement?

A service organization needs to ensure that certain jobs always require two technicians on-site at the same time (for safety compliance). They also want both technicians to be scheduled as part of a single customer appointment. What should the consultant configure?

Dispatchers report that optimization frequently schedules technicians who have the right skills but are not actually available due to planned time off. Time off is recorded in Salesforce. What is the best way to ensure the optimizer respects these non-working periods?

A company wants to use service contracts to entitle customers to two preventive maintenance visits per year for covered assets. When an agent creates a work order for a covered asset, the system should validate entitlement and guide the correct work type. Which approach best supports this?

A dispatcher wants technicians to capture parts usage on-site and ensure inventory is decremented from the correct truck stock location. The organization also wants to prevent technicians from selecting parts they don’t have on their truck. What configuration best meets the requirement?

Technicians often work in areas with poor connectivity. They must be able to view assigned service appointments, update work order details, capture customer signatures, and sync changes when online. Which solution is most appropriate?

A company wants technicians to complete a consistent on-site process: arrival confirmation, safety checklist, photos before/after, and customer sign-off. The steps should appear within the mobile experience and drive required data capture before completion. What should the consultant recommend?

Technicians complain they receive too many push notifications for schedule changes. Dispatchers still want critical updates (same-day changes) to be sent immediately, while non-urgent changes should be grouped or limited. What is the best approach?

A service manager wants to analyze first-time fix rate and average time to complete by work type and by technician. They also want the metrics to be visible in Salesforce without building a custom app. What should the consultant recommend?

A company’s ERP system is the system of record for installed products and warranty status. Field Service needs this information when creating work orders and determining entitlement. The integration must avoid creating duplicate assets and should handle updates from the ERP. What is the best design approach?