100-140 Question 126
Select 3You are a support technician assisting a client who has reported intermittent issues with their network printer. Upon investigation, you discover that the printer’s firmware is outdated. What actions should you consider taking, and which risks should you be aware of when performing a firmware update?
- A
Update the firmware to resolve potential compatibility issues with newer systems.
- B
Perform the firmware update during peak business hours to quickly address the issue.
- C
Ensure the firmware update process is not interrupted, as this could render the device inoperable.
- D
Review the firmware release notes to confirm it addresses the reported issue and doesn’t introduce new problems.
- E
Skip the firmware update entirely, as it poses no significant benefits for the device.
Show answer and explanation
Correct answers: A, C, D
Explanation
Firmware updates can bring significant benefits, such as resolving bugs, improving compatibility, and enhancing device performance. However, they must be executed with caution. Reviewing release notes ensures the update addresses the reported issue, and avoiding interruptions during the update process prevents device damage. Performing updates outside peak business hours minimizes disruptions to users. Skipping an update entirely without review overlooks potential benefits.
- A. Correct.
Firmware updates often resolve bugs, improve compatibility with newer systems, and enhance device performance. Updating the firmware could fix the printer’s intermittent issues.
- B. Incorrect.
Performing firmware updates during peak business hours increases the risk of disruption to end users. Updates should be scheduled during maintenance windows or non-peak hours.
- C. Correct.
Interrupting a firmware update (e.g., due to power loss) could corrupt the device’s firmware and render it inoperable. Ensuring a stable environment is critical for a successful update.
- D. Correct.
Reviewing the release notes allows you to verify whether the update addresses the reported issue and helps you assess any potential risks or new bugs introduced by the update.
- E. Incorrect.
Skipping a firmware update without reviewing its benefits and risks dismisses the potential advantages, such as fixing critical bugs or improving performance.