100-140 Question 151
Select 2A user is unable to access a shared network folder that they previously had access to. As part of troubleshooting, you need to verify their permissions. Which of the following steps should you take to identify and resolve the issue? (Choose two.)
- A
Check the user's group membership in Active Directory or the identity management system.
- B
Verify the folder's permission settings to see if the user's account or group has the required access rights.
- C
Restart the user's computer to refresh their connection to the network.
- D
Delete and recreate the shared folder to reset its permissions.
- E
Ensure the user is connected to the correct network domain.
Show answer and explanation
Correct answers: A, B
Explanation
When troubleshooting access issues, it's critical to verify both the user's group memberships and the folder's permission settings. These steps help identify whether the user has the required rights to access the resource. Other actions, like restarting the computer or recreating the folder, are either unrelated or risky, and ensuring domain connectivity does not directly address permissions.
- A. Correct.
Checking the user's group membership helps determine if they are part of the group with appropriate access to the folder. User permissions are often inherited from group memberships.
- B. Correct.
Assessing the folder's permission settings ensures you can verify whether the user or their group has the necessary permissions to access the folder.
- C. Incorrect.
Restarting the computer is not relevant to checking permissions and is unlikely to resolve a permissions issue.
- D. Incorrect.
Deleting and recreating the folder could cause data loss and is unnecessary for troubleshooting access permissions.
- E. Incorrect.
While being connected to the correct network domain is necessary, it does not directly help verify permissions on the shared folder.