100-140 Question 153
Select 2A user reports that they are unable to access a shared folder on the company’s file server. As an IT support technician, you suspect the issue may be related to permissions. Which of the following actions should you take to verify and resolve the permissions issue?
- A
Check the user's group membership and verify if the group has access to the shared folder.
- B
Verify the file server's network connectivity to ensure the user has a valid connection.
- C
Inspect the folder's access control list (ACL) to confirm if the user or their group is explicitly denied access.
- D
Grant the user full control permissions to the folder to quickly resolve the issue.
- E
Ask the user to restart their computer to refresh permissions and try accessing the folder again.
Show answer and explanation
Correct answers: A, C
Explanation
To resolve a permissions issue, it is critical to verify both the user’s group memberships and the access control lists (ACLs) for the folder in question. These steps help identify whether the user has appropriate permissions or if there are any explicit deny rules causing the problem. Granting excessive permissions or performing unrelated actions like restarting the computer does not address the underlying issue.
- A. Correct.
Checking the user's group membership and verifying the group's access permissions is a standard troubleshooting step to confirm whether the user has the necessary rights to access the shared folder.
- B. Incorrect.
While network connectivity is important, it is unrelated to verifying permissions for the shared folder. This would not directly address the permissions issue.
- C. Correct.
Inspecting the folder's access control list (ACL) is essential to determine if any explicit deny rules are preventing the user or their group from accessing the folder.
- D. Incorrect.
Granting the user full control permissions is not a recommended practice as it violates the principle of least privilege and does not address the root cause of the issue.
- E. Incorrect.
Restarting the computer is unlikely to resolve a permissions issue related to access control settings on the file server.