100-140 Question 154
Select 3A user reports that their USB printer is not functioning after being moved to a new desk. Upon inspecting the setup, you notice that the printer's power light is off. Which of the following steps would help troubleshoot and resolve this issue?
- A
Check if the printer is plugged into a power outlet and the power switch is turned on.
- B
Verify that the USB cable is securely connected to both the printer and the computer.
- C
Reinstall the printer's drivers on the user's computer.
- D
Verify that the power outlet being used is functioning by plugging in another device.
- E
Restart the computer to refresh its connection to the printer.
Show answer and explanation
Correct answers: A, B, D
Explanation
When the printer's power light is off, the issue is likely related to power or hardware connectivity. The first steps should involve checking the printer's power source and ensuring the USB cable is connected properly. Testing the power outlet can also help eliminate it as a potential cause. Addressing driver or computer-related issues is secondary and only relevant if the printer powers on but remains non-functional.
- A. Correct.
Checking if the printer is plugged into a power outlet and ensuring the power switch is on is a critical first step when the power light is off.
- B. Correct.
Ensuring the USB cable is properly connected is necessary to verify a stable connection between the printer and the computer.
- C. Incorrect.
Reinstalling the printer's drivers is not relevant at this stage as the issue is related to the power light being off, which suggests a hardware or power issue first.
- D. Correct.
Testing the power outlet with another device helps confirm if the outlet is functional and can provide power to the printer.
- E. Incorrect.
Restarting the computer is unnecessary at this point since the issue is related to power, not the computer's connection to the printer.