100-140 Question 242
Select 3A user contacts the IT support team because their computer running Windows 10 is experiencing frequent application crashes, particularly when using Microsoft Word. Upon investigation, you notice that the system is running outdated patches and the device has limited free disk space. What should you do to resolve the issue?
- A
Update the operating system with the latest patches and updates.
- B
Uninstall Microsoft Word and reinstall it with the latest version.
- C
Clear temporary files and unnecessary data to free up disk space.
- D
Suggest the user upgrade their computer's hardware immediately.
- E
Run a full antivirus scan to check for potential malware.
Show answer and explanation
Correct answers: A, C, E
Explanation
Frequent application crashes can often be resolved by ensuring the operating system is updated, freeing up disk space to improve performance, and scanning for malware to eliminate potential threats. These steps address the most common causes of software instability before considering more drastic measures like hardware upgrades or software reinstallation.
- A. Correct.
Updating the operating system ensures that the latest bug fixes and security patches are installed, which can resolve application compatibility issues.
- B. Incorrect.
Reinstalling Microsoft Word may not be necessary unless the issue persists after resolving the underlying causes, such as lack of updates or low disk space.
- C. Correct.
Freeing up disk space improves system performance and stability, which can help resolve application crashes.
- D. Incorrect.
Upgrading hardware is a costly and unnecessary step unless there is clear evidence that the hardware is responsible for the crashes.
- E. Correct.
A full antivirus scan can identify and remove malware that may be causing instability in the system or applications.