100-140 Question 241
Single answerA user contacts IT support stating that their Windows 10 computer is running extremely slowly after a recent application update. Upon investigation, you notice the CPU usage is consistently at 100% and the 'Task Manager' reveals that a specific application is consuming most of the CPU resources. What is the best first step to address this issue?
- A
End the high-CPU usage application process in Task Manager immediately.
- B
Uninstall the application causing the issue without investigating further.
- C
Update the problematic application to the latest version.
- D
Check for and install pending Windows updates.
Show answer and explanation
Correct answer: C
Explanation
When an application causes high CPU usage, it is often due to bugs or inefficiencies that can be resolved through updates. By updating the application to the latest version, you address potential performance issues while retaining the application's functionality. Other actions, such as ending the process or uninstalling the app, are less proactive and do not address the root cause of the problem.
- A. Incorrect.
Ending the process in Task Manager will temporarily stop the issue but does not address the root cause. The problem may reoccur when the application is reopened.
- B. Incorrect.
Uninstalling the application without investigation is not ideal, as the issue could be resolved with an update or configuration change.
- C. Correct.
Updating the problematic application to the latest version is the best first step, as developers often release updates to fix bugs or optimize performance.
- D. Incorrect.
While keeping Windows updated is important, it is not the immediate solution to the specific application issue. Resolving the problematic app should take precedence.