100-140 Question 91
Select 3A customer reports that their desktop computer is running slower than usual, and they frequently see high memory usage in the Task Manager. The computer currently has 4 GB of RAM installed. You have been asked to upgrade the computer's memory. Which of the following steps should you take to successfully install and upgrade the RAM?
- A
Verify the motherboard's supported RAM type and maximum capacity before purchasing new RAM.
- B
Ensure the computer is powered on to test the RAM installation immediately after inserting the module.
- C
Discharge static electricity by using an anti-static wrist strap or touching a grounded metal surface before handling the RAM.
- D
Physically force the RAM module into the slot even if it doesn't align perfectly to ensure a secure fit.
- E
Check for compatibility between the new RAM module and the existing RAM module if mixing different capacities or speeds.
Show answer and explanation
Correct answers: A, C, E
Explanation
To successfully upgrade RAM in a desktop computer, you must ensure compatibility with the motherboard and existing components, handle the hardware safely to avoid damage, and follow proper installation procedures. Verifying the motherboard's specifications, discharging static electricity, and ensuring compatibility between RAM modules are critical steps to achieve a successful upgrade. Proper care and attention to detail during the installation process can prevent hardware damage and system errors.
- A. Correct.
Verifying the motherboard's supported RAM type and maximum capacity is essential to ensure the new RAM module is compatible with the system.
- B. Incorrect.
The computer should always be powered off and unplugged before installing any hardware components, including RAM. Powering it on during installation could damage the hardware.
- C. Correct.
Discharging static electricity is crucial to avoid damaging sensitive computer components, including RAM, due to electrostatic discharge (ESD).
- D. Incorrect.
Forcing a RAM module into a slot can damage the module and/or the motherboard. RAM modules are designed to fit in one orientation, and the notch should align properly with the slot.
- E. Correct.
Checking compatibility between the new and existing RAM is important when mixing different capacities or speeds, as mismatched RAM can cause system instability or failure to boot.