100-140 Question 95
Select 3You are troubleshooting a desktop computer that does not power on. The customer wants to know the make and model of the processor and motherboard to order replacement parts. What is the best approach to identify them?
- A
Open the computer case and visually inspect the motherboard and processor for model information.
- B
Use the BIOS/UEFI interface to check system information for the processor and motherboard details.
- C
Run a command-line tool like 'wmic' or 'lscpu' to retrieve hardware details.
- D
Contact the computer manufacturer and provide the serial number to request hardware specifications.
- E
Install a third-party hardware monitoring tool to retrieve the processor and motherboard information.
Show answer and explanation
Correct answers: A, B, C
Explanation
To identify the processor and motherboard, you can either physically inspect the components, use built-in system tools like BIOS/UEFI, or run command-line tools to retrieve hardware information. These methods are efficient, accessible, and provide accurate results. While contacting the manufacturer or using third-party tools might work in some scenarios, they are not primary or recommended approaches for directly identifying hardware components.
- A. Correct.
Opening the computer case allows you to directly inspect the labels or engravings on the motherboard and processor for their make and model. This is a valid method but may require technical expertise.
- B. Correct.
Accessing the BIOS/UEFI interface can provide details about the processor and motherboard without physically opening the case. This is a recommended non-invasive method.
- C. Correct.
Command-line tools like 'wmic' in Windows or 'lscpu' in Linux provide detailed hardware information, including processor and motherboard details, directly from the operating system.
- D. Incorrect.
While contacting the manufacturer can eventually provide the necessary information, this is not an efficient or direct method for identifying the processor and motherboard.
- E. Incorrect.
Third-party hardware monitoring tools often provide detailed system information, but they are not as reliable as built-in tools or physical inspection when identifying specific models of processors and motherboards.