100-140 Question 96
Select 4A user reports that their computer is running slowly, and you suspect the processor or motherboard might be the issue. You need to identify the processor and motherboard details to proceed with troubleshooting. Which of the following methods will help you obtain this information?
- A
Check the 'System Information' tool in Windows to view processor and motherboard details.
- B
Physically open the computer case and read the labels on the processor and motherboard.
- C
Run the 'ipconfig' command in the Command Prompt to identify the processor and motherboard.
- D
Use a third-party hardware diagnostic tool, such as CPU-Z, to gather processor and motherboard details.
- E
Inspect the BIOS/UEFI settings, as they may display processor and motherboard information.
Show answer and explanation
Correct answers: A, B, D, E
Explanation
To identify the processor and motherboard, you can use built-in tools like 'System Information,' inspect the components physically, use third-party diagnostic tools like CPU-Z, or check the BIOS/UEFI settings. The 'ipconfig' command is unrelated to hardware identification, as it is intended for network configuration tasks.
- A. Correct.
The 'System Information' tool in Windows provides details about the processor and motherboard, making it a valid method for identification.
- B. Correct.
Physically inspecting the components by opening the computer case can reveal labels on the processor and motherboard, which is another valid method.
- C. Incorrect.
The 'ipconfig' command is used for network configuration and does not provide any information about the processor or motherboard.
- D. Correct.
Third-party tools like CPU-Z are designed to provide detailed hardware information, including processor and motherboard details, making them a valid method.
- E. Correct.
The BIOS/UEFI interface often displays details about the processor and motherboard, which makes it a valid method for obtaining this information.