100-140 Question 92
Select 3A customer reports that their desktop computer is running slower than usual and often freezes when multiple applications are open. Upon inspection, you determine that upgrading the system's RAM would improve performance. Which steps should you take to ensure the RAM upgrade is successful?
- A
Check the motherboard's documentation to determine compatible RAM specifications.
- B
Install any type of RAM module since all RAM types are universally compatible.
- C
Power off the computer, unplug it, and discharge static electricity before handling components.
- D
Insert the new RAM module without verifying the seating position in the slot.
- E
Use anti-static precautions to avoid damaging the RAM during installation.
Show answer and explanation
Correct answers: A, C, E
Explanation
To successfully upgrade a computer's RAM, it is essential to identify compatible RAM using the motherboard's documentation, follow safety precautions by powering off and discharging static electricity, and use anti-static measures to protect components. Skipping these steps can result in hardware damage, system failures, or performance issues.
- A. Correct.
Checking the motherboard's documentation ensures that you select RAM that is compatible with the system's specifications, such as speed, size, and type.
- B. Incorrect.
This is incorrect because not all RAM types are universally compatible with all motherboards. Using an incompatible RAM module can lead to system instability or failure to boot.
- C. Correct.
Powering off the computer, unplugging it, and discharging static electricity are critical steps for safety and to prevent damage to internal components.
- D. Incorrect.
This is incorrect because improperly seated RAM modules can cause the computer to fail to boot or result in performance issues. Always verify that the RAM is securely and properly seated.
- E. Correct.
Anti-static precautions, such as using an anti-static wrist strap or working on an anti-static mat, protect sensitive components like RAM from static discharge damage.