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100-150 exam dumps: questions 201 to 294 of 294

Page 3 of the free 100-150 question bank for the Cisco Certified Support Technician (CCST) Networking exam. Questions 201 to 294 are listed below, the first 5 in full with answers and explanations. Back to page 1 for the exam overview and FAQ.

Question bank last updated January 2025

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Free 100-150 practice questions

Questions 201 to 205 of 294

Pick an answer before you open the explanation. Each question also has its own page with a permalink.

100-150 Question 201

Single answer

A user reports that they are unable to connect to the corporate Wi-Fi network. As a help desk technician, what is the most effective first step you should take based on troubleshooting methodologies and best practices?

A
Ask the user detailed questions about the issue and gather relevant information.
B
Immediately escalate the issue to the network engineering team.
C
Reboot the user's device without collecting additional details.
D
Provide the user with a temporary hotspot without investigating the issue.

Show answer and explanation

Correct answer: A

Explanation

Effective troubleshooting begins with gathering relevant information from the user, such as error messages, symptoms, and recent changes to their device or network configuration. This allows for targeted troubleshooting and avoids unnecessary escalations or temporary fixes that do not address the root cause.

A. Correct.
Gathering detailed information about the issue is a critical first step in troubleshooting. This helps determine the root cause and avoids unnecessary escalation or actions.
B. Incorrect.
Escalating the issue immediately is not a best practice unless the problem is beyond the scope of help desk troubleshooting. Initial investigation should always be performed first.
C. Incorrect.
Rebooting the device without collecting details might resolve the issue temporarily, but it ignores the root cause and skips critical information-gathering steps.
D. Incorrect.
Providing a temporary hotspot is a workaround, not a troubleshooting step, and does not address the underlying problem.

100-150 Question 202

Select 3

A user reports that they are unable to access the company's internal web application. As a network support technician, what steps should you take to troubleshoot the issue effectively while adhering to help desk best practices?

A
Verify the user's network connectivity and collect details about their setup.
B
Escalate the issue immediately to a senior technician without any initial troubleshooting.
C
Document all findings, including error messages and steps already performed by the user.
D
Close the ticket once you have determined the issue is with the user's local computer.
E
Ask open-ended questions to gather detailed information about the problem.

Show answer and explanation

Correct answers: A, C, E

Explanation

Effective troubleshooting involves following structured methodologies, including verifying connectivity, gathering detailed information, and documenting findings. These steps help ensure clarity, proper record-keeping, and efficient resolution of user-reported issues while adhering to help desk best practices.

A. Correct.
Verifying the user's network connectivity and collecting setup details is a critical first step to isolate the issue and determine the scope of the problem.
B. Incorrect.
Escalating immediately without any initial troubleshooting violates help desk best practices, as technicians are expected to perform basic checks before involving higher-level support.
C. Correct.
Documenting findings, including error messages and steps performed, ensures proper record-keeping and facilitates knowledge sharing or escalation if necessary.
D. Incorrect.
Closing the ticket prematurely without resolving the issue or escalating it properly is unprofessional and not aligned with help desk best practices.
E. Correct.
Asking open-ended questions allows the technician to gather detailed and relevant information, which is essential for diagnosing and resolving the issue effectively.

100-150 Question 203

Select 3

A user reports that they are unable to access the company’s intranet. As a support technician, what steps should you take to effectively troubleshoot this issue while following help desk best practices?

A
Ask the user detailed questions about the issue and document their responses in the ticketing system.
B
Immediately escalate the issue to a higher-level technician without gathering further information.
C
Check if other users are experiencing similar issues and document the findings.
D
Request the user to restart their computer and mark the ticket as resolved.
E
Verify the user’s network connectivity and document all troubleshooting steps taken.

Show answer and explanation

Correct answers: A, C, E

Explanation

Effective troubleshooting methodologies involve systematically gathering information, documenting findings, and performing key diagnostic checks to identify the root cause of an issue. Options 1, 3, and 5 align with these principles and follow help desk best practices, which include maintaining thorough documentation and adhering to a structured approach.

A. Correct.
Asking detailed questions and documenting responses is crucial for understanding the problem and creating a comprehensive ticket for resolution.
B. Incorrect.
Escalating an issue without gathering initial information is not a best practice and can lead to delays in resolving the issue.
C. Correct.
Checking if other users are experiencing similar issues helps determine if it’s an isolated problem or a wider network issue, which is a key troubleshooting step.
D. Incorrect.
Requesting a restart without further investigation and marking the ticket as resolved does not follow proper troubleshooting or documentation practices.
E. Correct.
Verifying network connectivity and documenting all troubleshooting steps are essential for identifying the root cause and ensuring transparency in the resolution process.

100-150 Question 204

Select 3

A user reports that they are unable to access a specific internal application. As a support technician, what steps should you prioritize to troubleshoot this issue effectively while following help desk best practices?

A
Ask the user to provide a detailed description of the issue, including error messages and steps to reproduce it.
B
Immediately escalate the ticket to the network engineering team without gathering any information.
C
Document all gathered information and troubleshooting steps in the ticketing system.
D
Perform a quick ping test to check connectivity to the application server.
E
Close the ticket as soon as the user confirms the issue is resolved without documenting the resolution.

Show answer and explanation

Correct answers: A, C, D

Explanation

Effective troubleshooting methodologies and help desk best practices involve gathering detailed information, documenting all actions, and performing initial tests to diagnose the issue. This ensures that the troubleshooting process is efficient, transparent, and professional, avoiding premature escalation or incomplete resolutions.

A. Correct.
Gathering detailed information from the user is crucial to identifying the root cause of the issue and ensures that the troubleshooting process is efficient.
B. Incorrect.
Escalating the ticket immediately without gathering information is not a best practice, as it wastes time for escalated teams and bypasses initial troubleshooting procedures.
C. Correct.
Documenting all information and actions in the ticketing system is a key best practice for ensuring clear communication and tracking the issue resolution process.
D. Correct.
A quick ping test can help verify basic connectivity to the application server, which is a logical first step in network troubleshooting.
E. Incorrect.
Closing the ticket without documenting the resolution is unprofessional and violates help desk best practices, as it hinders future troubleshooting and accountability.

100-150 Question 205

Select 3

You are a network technician troubleshooting an issue where users report intermittent connectivity to a business-critical server. You identify the issue as a misconfigured network switch. As part of your company's policies and procedures, what should you prioritize to ensure proper resolution and documentation of the issue?

A
Document the misconfiguration and the corrective steps taken in the incident report.
B
Reboot the switch immediately without informing anyone to restore connectivity quickly.
C
Escalate the issue to a senior engineer if it falls outside your scope of expertise.
D
Notify stakeholders about the issue, the expected resolution timeline, and its impact.
E
Skip documentation to save time and focus solely on fixing the issue.

Show answer and explanation

Correct answers: A, C, D

Explanation

To properly address the issue, it is essential to follow company policies and procedures. This includes documenting the misconfiguration and corrective actions for accountability and future reference, escalating the issue when necessary for efficient resolution, and keeping stakeholders informed to minimize business impact. These steps ensure the issue is resolved effectively while maintaining accurate records and communication.

A. Correct.
Documenting the misconfiguration and the corrective steps is critical for accurate and complete documentation, as it ensures the issue is recorded for future reference and compliance with company policies.
B. Incorrect.
Rebooting the switch without informing stakeholders may restore connectivity temporarily but goes against proper protocols and procedures, as it could disrupt other services or make the situation worse.
C. Correct.
Escalating the issue to a senior engineer is essential if the problem exceeds your expertise, ensuring proper resolution within the company's policies.
D. Correct.
Notifying stakeholders is part of proper communication and prioritization, ensuring that all parties are aware of the issue, its impact, and the resolution timeline.
E. Incorrect.
Skipping documentation violates standard procedures and creates risks for future troubleshooting, compliance, and accountability.

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100-150 practice questions 201 to 294 of 294

Every question has a page with the answer and explanation. Numbers are stable, so you can bookmark or share them. The bank is split into 3 pages of up to 100 questions.