300-445 Question 67
Select 2An enterprise IT team is deploying a network assurance solution to monitor the health of their infrastructure. They want to integrate the solution with their existing IT service management (ITSM) platform and require real-time notifications when network thresholds are exceeded. What integration types should they prioritize to achieve this functionality?
- A
API integration to enable communication between the network assurance tool and the ITSM platform
- B
Configuring alerting thresholds to trigger notifications based on predefined metrics
- C
Using OpenTelemetry to standardize data collection from various network devices
- D
Deploying a CLI-based integration for manual troubleshooting
- E
Integrating SNMP traps for basic monitoring without ITSM platform involvement
Show answer and explanation
Correct answers: A, B
Explanation
To achieve real-time notifications and ITSM integration, the enterprise IT team must prioritize API integration to enable automated communication between tools and configure alerting thresholds to define when notifications are triggered. These two integration types work together to ensure seamless incident management and proactive network monitoring.
- A. Correct.
API integration is essential for enabling automated communication between the network assurance tool and the ITSM platform, ensuring that incidents and requests are logged directly into the ITSM system.
- B. Correct.
Configuring alerting thresholds is necessary to define when notifications are triggered, based on specific metrics or conditions in the network.
- C. Incorrect.
While OpenTelemetry is useful for standardized data collection and observability, it does not directly address ITSM integration or real-time notifications.
- D. Incorrect.
CLI-based integration is manual and does not align with the requirement for automated ITSM integration or real-time alerts.
- E. Incorrect.
SNMP traps provide basic monitoring but do not support advanced ITSM integration or custom alerting thresholds, making them insufficient for this scenario.