220-1102 Question 689
Single answerEnd-user acceptanceA technician has deployed a new inventory application to a purchasing department after completing pilot testing and fixing the reported issues. Before the organization closes the project and retires the old application, the IT manager asks the technician to complete the final step that confirms the solution meets business needs and the users agree it is ready for production use. Which of the following should the technician obtain next?
- A
A signed user acceptance sign-off from the purchasing department
- B
A change rollback plan approved by the network team
- C
A new asset inventory record for each workstation
- D
A copy of the vendor's software development roadmap
Show answer and explanation
Correct answer: A
Explanation
The key concept is end-user acceptance, often documented as user acceptance testing (UAT) completion or formal sign-off. After implementation and successful testing, the organization should obtain confirmation from the affected users or business owner that the system performs as expected in production-related workflows. In common IT project and change-management practice, this acceptance serves as evidence that requirements were met and supports project closure. A rollback plan, inventory updates, and vendor planning documents may all be useful in their own contexts, but they do not replace formal acceptance by the end users. This aligns with standard IT support and change-management best practices, where stakeholder approval is required before declaring a deployment complete.
- A. Correct.
Correct. End-user acceptance is the formal confirmation from the users or business stakeholders that the implemented solution works as required in their real-world workflow. In this scenario, a signed user acceptance sign-off documents that the purchasing department has validated the application and agrees it is ready for production use. This is the appropriate final step before project closure and retirement of the old application.
- B. Incorrect.
Incorrect. A rollback plan is an important part of change management and should typically be prepared before implementation in case the deployment fails. However, it does not confirm that the end users accept the solution. This option reflects a common confusion between change control documentation and end-user acceptance.
- C. Incorrect.
Incorrect. Updating asset inventory records is a valid administrative task when hardware or software changes occur, but it is not the formal mechanism for verifying that the business users approve the new solution. Someone might choose this because documentation is important at project completion, but it does not satisfy the acceptance requirement.
- D. Incorrect.
Incorrect. A vendor roadmap may help with future planning, compatibility decisions, or lifecycle management, but it has nothing to do with confirming that the deployed solution meets the purchasing department's needs today. This distractor targets the misconception that vendor documentation can substitute for customer or user approval.