220-1102 Question 690
Single answer4.3 Given a scenario, implement workstation backup and recovery methods.A user reports that their Windows 11 laptop is booting normally, but after a failed application update, several important project files in the Documents folder were overwritten with unusable versions. The user needs the previous versions of only those files restored as quickly as possible, and the rest of the system is working correctly. The laptop is configured with File History to an external drive that is connected regularly. Which action should the technician take FIRST to meet the user's needs with the least disruption?
- A
Boot into Windows Recovery Environment and perform a Startup Repair
- B
Open File History and restore the previous versions of the affected files from the Documents folder
- C
Use Reset this PC and keep the user's files
- D
Restore the computer from a full system image backup
Show answer and explanation
Correct answer: B
Explanation
The best first step is to use File History to restore the previous versions of the affected files. CompTIA A+ Core 2 expects technicians to choose the least invasive recovery method that resolves the issue. When only user data has been affected and a file-level backup solution is available, restoring just the needed files is preferred over broader recovery options. Microsoft documents File History as a feature for backing up and restoring versions of files in user profile locations such as Documents. By contrast, Startup Repair addresses boot failures, Reset this PC is for larger operating system recovery scenarios, and a full system image restore is intended for complete system recovery after severe corruption or hardware failure.
- A. Incorrect.
This is incorrect because Startup Repair is intended to fix boot-related problems, such as missing or damaged startup files. In this scenario, the system boots normally, so using Windows Recovery Environment for Startup Repair would not address overwritten user documents.
- B. Correct.
This is correct because File History is designed to restore previous versions of user files in libraries, desktop, contacts, and favorites when backups have been configured. Since only specific files in the Documents folder need to be recovered and the rest of the system is functioning properly, restoring those files directly from File History is the fastest and least disruptive option.
- C. Incorrect.
This is incorrect because Reset this PC is a much more disruptive recovery method intended for broader OS issues. Even when choosing to keep user files, installed applications and settings can be removed or changed. That does not align with the requirement to restore only a few overwritten files while leaving the working system intact.
- D. Incorrect.
This is incorrect because restoring a full system image would roll the entire machine back to an earlier state, affecting applications, settings, and potentially newer data. A system image is appropriate for major drive failure or full-system recovery, not for quickly recovering a small number of overwritten user files when File History is available.