AI-900 Question 2
Single answerA company wants to automate the process of sorting incoming customer emails into categories such as 'Billing', 'Technical Support', and 'General Inquiry'. They also want to extract key details like customer names and account numbers from the emails. Which type of AI workload should the company consider?
- A
Natural Language Processing (NLP)
- B
Computer Vision
- C
Anomaly Detection
- D
Reinforcement Learning
Show answer and explanation
Correct answer: A
Explanation
The scenario described involves working with text data, specifically understanding and categorizing emails and extracting details like names and account numbers. These are tasks that fall under the domain of Natural Language Processing (NLP), which is designed to process and analyze human language in a way that computers can understand.
- A. Correct.
Natural Language Processing (NLP) is the correct answer because it focuses on understanding and processing human language. Sorting emails into categories and extracting key details are common NLP tasks.
- B. Incorrect.
Computer Vision is incorrect because it deals with analyzing and processing visual data, such as images and videos, rather than text.
- C. Incorrect.
Anomaly Detection is incorrect because it focuses on identifying unusual patterns or behaviors in data, which is not relevant to categorizing emails or extracting text-based information.
- D. Incorrect.
Reinforcement Learning is incorrect because it is a machine learning approach used for training agents to make decisions in dynamic environments through rewards and penalties, which is unrelated to the given scenario.