AI-900 Question 214
Single answerA company wants to implement an AI-powered chatbot to assist with customer support. The chatbot should understand user queries, generate coherent responses, and maintain the context of conversations. Which feature of language modeling is most relevant to achieve this goal?
- A
Text classification
- B
Named entity recognition
- C
Contextual understanding
- D
Sentiment analysis
Show answer and explanation
Correct answer: C
Explanation
Language modeling's contextual understanding is essential for chatbots to interpret user queries, generate meaningful responses, and maintain the flow of conversations. This feature ensures the chatbot can provide coherent and contextually appropriate answers, which is critical for effective customer support.
- A. Incorrect.
Text classification involves categorizing text into predefined categories, which is not directly related to maintaining conversational context.
- B. Incorrect.
Named entity recognition identifies specific entities like names, dates, or locations in text but does not handle understanding or generating coherent responses.
- C. Correct.
Contextual understanding is a key feature of language modeling that enables the chatbot to grasp the meaning and maintain the flow of a conversation, making it the most relevant feature for this scenario.
- D. Incorrect.
Sentiment analysis focuses on determining the emotional tone of text, which is not sufficient for understanding queries or maintaining conversational context.