100-140 Question 368
Single answerYou are a support technician troubleshooting a network connectivity issue for a remote employee. The employee reports that they are unable to access a company application hosted on a cloud server. Which of the following job tools would be most useful to identify if the issue is caused by the employee's local network connection?
- A
Ping
- B
Task Manager
- C
Remote Desktop Protocol (RDP)
- D
Wireshark
Show answer and explanation
Correct answer: A
Explanation
Ping is the best tool for verifying network connectivity issues in this scenario. It is a simple and effective way to check if the employee's local network can communicate with the cloud server, helping to isolate whether the issue is network-related or application-specific.
- A. Correct.
Ping is a network diagnostic tool that can help verify if the remote server or other network devices are reachable from the employee's computer. It is one of the most efficient tools for identifying local network connectivity issues.
- B. Incorrect.
Task Manager is used for monitoring system performance and managing processes on a local machine but does not provide network diagnostic capabilities for connectivity issues.
- C. Incorrect.
Remote Desktop Protocol (RDP) allows remote control of another computer but requires network connectivity to function. It does not assist in diagnosing network issues.
- D. Incorrect.
Wireshark is a powerful network analysis tool that captures and inspects network packets. While useful for advanced troubleshooting, it is not the most straightforward choice for identifying basic connectivity issues.