100-140 Question 369
Single answerWhile troubleshooting a user's issue, you are required to use remote access software to connect to their device. The user mentions that they are unable to install the remote access client due to insufficient permissions. What should you do next to resolve the issue?
- A
Request the user to contact their IT administrator to install the client software.
- B
Ask the user to provide their administrator credentials over the phone to install the software.
- C
Guide the user to download an alternative remote access tool that does not require installation.
- D
Attempt to connect to the user’s device without any software by using their public IP address.
Show answer and explanation
Correct answer: A
Explanation
When a user cannot install remote access software due to insufficient permissions, the best course of action is to involve their IT administrator. This ensures that the software is installed securely and in compliance with organizational policies. Asking for credentials or using unauthorized tools violates security protocols.
- A. Correct.
This is the correct approach, as the user will need assistance from their IT administrator to install the required software if they lack the necessary permissions.
- B. Incorrect.
This is incorrect and violates security best practices, as users should never share their administrator credentials.
- C. Incorrect.
This is incorrect because using an alternative tool may not comply with organizational policies or security requirements.
- D. Incorrect.
This is incorrect as connecting without software or proper permissions would be insecure and against best practices.