220-1102 Question 142
Single answerView hidden filesA technician is troubleshooting a Windows 11 workstation after a failed software uninstall. The application vendor says the remaining configuration file is stored in a hidden folder under the user's profile, and the technician needs to locate it in File Explorer without using the command line. Which action should the technician take first?
- A
In File Explorer, select View and enable Hidden items
- B
In File Explorer, open View, then enable File name extensions
- C
In Control Panel, open Credential Manager and show hidden credentials
- D
In File Explorer, open Properties on the user profile folder and clear Read-only
Show answer and explanation
Correct answer: A
Explanation
This question tests practical Windows file management in a support scenario. On A+ Core 2, technicians are expected to know how to locate system and user files during troubleshooting. In Windows 11, hidden files and folders can be displayed in File Explorer by selecting View and enabling Hidden items. This is commonly required when accessing locations such as AppData, which is hidden by default in user profiles. File name extensions are a separate visibility setting and are useful for identifying file types, but they do not reveal hidden content. Microsoft documentation for File Explorer settings and hidden items supports this workflow as a standard method for displaying hidden files and folders.
- A. Correct.
Correct. In Windows 11 File Explorer, enabling Hidden items from the View menu displays files and folders marked with the hidden attribute. This is the appropriate first step when a technician needs to browse to a hidden folder such as one stored under a user's profile, for example within AppData.
- B. Incorrect.
Incorrect. Enabling File name extensions shows extensions such as .txt or .ini, which can help identify file types, but it does not reveal hidden folders or files. A technician might choose this option because it is another common File Explorer visibility setting, but it does not solve the stated problem.
- C. Incorrect.
Incorrect. Credential Manager is used to manage stored credentials, not to display hidden files or folders in the file system. This distractor reflects confusion between hidden operating system data and saved authentication information.
- D. Incorrect.
Incorrect. The Read-only attribute on a folder does not control whether hidden files are visible in File Explorer. A technician might pick this option if they confuse access or attribute settings with Explorer display settings, but clearing Read-only will not make hidden folders appear.