AI-900 Question 232
Select 3A retail company wants to automate customer feedback analysis to determine sentiments and key topics mentioned in customer reviews. They also want to translate feedback from non-English languages into English for uniform processing. Which capabilities of the Azure AI Language service can help them achieve this goal?
- A
Sentiment analysis
- B
Key phrase extraction
- C
Language detection
- D
Translation service
- E
Optical Character Recognition (OCR)
Show answer and explanation
Correct answers: A, B, C
Explanation
The Azure AI Language service offers capabilities such as sentiment analysis, key phrase extraction, and language detection, all of which are useful for analyzing customer feedback. While translation is necessary for uniform processing, it is provided by Azure Translator, not the Azure AI Language service. Similarly, OCR is unrelated to the language service as it pertains to extracting text from images.
- A. Correct.
Sentiment analysis is a core capability of the Azure AI Language service that can determine the sentiment (positive, neutral, or negative) of text, making it highly relevant for customer feedback analysis.
- B. Correct.
Key phrase extraction is a feature of Azure AI Language service that identifies important topics or concepts from text, which is essential for discovering key themes in customer reviews.
- C. Correct.
Language detection is a capability of Azure AI Language service that identifies the language of a given text. While translation itself is not part of this service, language detection can help determine which feedback needs translation.
- D. Incorrect.
Translation service is not a part of the Azure AI Language service. Instead, Azure Translator, a different service, handles translation tasks.
- E. Incorrect.
Optical Character Recognition (OCR) is not a feature of the Azure AI Language service. It is part of Azure Cognitive Services' Computer Vision capabilities and is used for extracting text from images.