AI-900 Question 231
Select 3A company wants to implement an AI solution to automatically analyze customer feedback from their online reviews. The solution should extract key insights such as sentiment, key phrases, and language detection. Which Azure AI Language service capabilities would meet these requirements?
- A
Sentiment analysis
- B
Named entity recognition
- C
Key phrase extraction
- D
Language detection
- E
Speech-to-text transcription
Show answer and explanation
Correct answers: A, C, D
Explanation
The Azure AI Language service provides capabilities such as sentiment analysis, key phrase extraction, and language detection, which are well-suited to analyzing customer feedback from online reviews. These features allow organizations to gain meaningful insights from textual data. Named entity recognition and speech-to-text transcription are not directly relevant to this scenario, as the requirement focuses on text content analysis rather than entity identification or audio processing.
- A. Correct.
Sentiment analysis is a capability of Azure AI Language service that determines the sentiment (positive, negative, or neutral) in customer feedback, making it relevant for this scenario.
- B. Incorrect.
Named entity recognition identifies entities such as names, dates, or locations in text, which is not explicitly required in this scenario.
- C. Correct.
Key phrase extraction allows the service to extract significant terms or phrases from the customer feedback, aligning with the requirement to identify key insights.
- D. Correct.
Language detection is essential for determining the language of the customer feedback, especially if the reviews are submitted in multiple languages.
- E. Incorrect.
Speech-to-text transcription converts spoken language into text, which is outside the scope of this text-based scenario.