CLF-C02 Question 261
Single answerYour company is running multiple production workloads on AWS, and you require 24/7 technical support with access to a cloud support engineer, general architectural guidance, and a response time of less than 1 hour for critical system failures. Which AWS Support plan should you choose?
- A
Basic Support
- B
Developer Support
- C
Business Support
- D
Enterprise Support
Show answer and explanation
Correct answer: C
Explanation
The Business Support plan is the appropriate choice for the described scenario as it provides 24/7 technical support, a response time of less than 1 hour for critical failures, and general architectural guidance. While Enterprise Support also fulfills the requirements, it includes additional features like a TAM and is typically suited for large-scale enterprises with more complex needs, making it unnecessary for the given situation.
- A. Incorrect.
Basic Support is the free tier of AWS support, which includes access to documentation, whitepapers, and the AWS Support Community, but it does not include technical support or guaranteed response times.
- B. Incorrect.
Developer Support is designed for non-production workloads and offers email support with a response time of 12-24 hours for general guidance and system impairment. It does not meet the requirements for 24/7 support or less than 1-hour response times.
- C. Correct.
Business Support is tailored for production workloads and includes 24/7 access to cloud support engineers, general architectural guidance, and a response time of less than 1 hour for critical system failures. This plan meets the specified requirements.
- D. Incorrect.
Enterprise Support is the most comprehensive plan, offering all the benefits of Business Support along with additional features like a Technical Account Manager (TAM) and proactive guidance. However, while it meets the requirements, it is more than what is necessary for the described scenario.