CLF-C02 Question 262
Single answerA company is running multiple production workloads on AWS and needs 24/7 access to technical support, guidance with architecture design, and a dedicated point of contact for critical issues. Which AWS Support plan is the most appropriate for their needs?
- A
Basic Support
- B
Developer Support
- C
Business Support
- D
Enterprise Support
Show answer and explanation
Correct answer: D
Explanation
The Enterprise Support plan is the most appropriate choice for organizations running critical workloads on AWS that require 24/7 technical support, architecture guidance, and a dedicated Technical Account Manager. Other support plans, such as Basic, Developer, or Business, do not provide the comprehensive level of support needed for such production environments.
- A. Incorrect.
Basic Support provides free support for account and billing questions only, with access to limited technical support for service issues. It does not meet the needs of 24/7 support or a dedicated contact.
- B. Incorrect.
Developer Support offers technical support for development environments but does not include 24/7 support for production workloads or a dedicated technical account manager.
- C. Incorrect.
Business Support provides 24/7 access to technical support and assistance with architecture guidance but does not include a designated point of contact such as a Technical Account Manager (TAM).
- D. Correct.
Enterprise Support is designed for mission-critical workloads and offers 24/7 access to technical support, architecture guidance, and a Technical Account Manager (TAM) for personalized support.