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100-140 exam dumps: questions 301 to 389 of 389

Page 4 of the free 100-140 question bank for the Cisco Certified Support Technician (CCST) IT Support exam. Questions 301 to 389 are listed below, the first 5 in full with answers and explanations. Back to page 1 for the exam overview and FAQ.

Question bank last updated January 2025

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Questions 301 to 305 of 389

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100-140 Question 301

Select 4

A user contacts IT support complaining that they cannot use their computer effectively due to difficulty seeing small text on the screen. What accessibility features could you recommend to address their issue?

A
Enable screen magnifier software to zoom in on screen content.
B
Adjust the screen resolution to lower settings for larger text and icons.
C
Activate the screen reader to read text aloud.
D
Increase the system font size through the display accessibility settings.
E
Enable high contrast mode for better text and background differentiation.

Show answer and explanation

Correct answers: A, B, D, E

Explanation

Users with difficulty seeing small text on a screen can benefit from a variety of accessibility features, such as screen magnifiers, adjusting resolution, increasing font sizes, or enabling high contrast modes. Screen readers are not the most relevant solution in this scenario since the user can still see but struggles with small text. The correct answers directly address the needs of the user as described in the scenario.

A. Correct.
Screen magnifier software is designed to help users with visual impairments by allowing them to zoom in on specific parts of the screen.
B. Correct.
Lowering the screen resolution increases the size of text and icons, making them easier to see for users with visual difficulties.
C. Incorrect.
Screen readers are primarily for users who are blind or have severe visual impairments, not for those who can still see but struggle with small text.
D. Correct.
Increasing the system font size is a practical solution to make text easier to read for users with mild to moderate visual impairments.
E. Correct.
High contrast mode improves text visibility by providing greater differentiation between text and background, which can help users with low vision.

100-140 Question 302

Select 3

A user with visual impairments reaches out to your IT support team, requesting help to configure their workstation for better accessibility. Which accessibility features would you recommend enabling to assist them?

A
Screen reader software to provide audio descriptions of on-screen content
B
High contrast mode to improve text and visual clarity
C
Sticky keys to assist in typing multiple keys simultaneously
D
Speech recognition to enable voice control of the computer
E
Magnifier tool to enlarge parts of the screen

Show answer and explanation

Correct answers: A, B, E

Explanation

When supporting users with visual impairments, it is important to recommend tools that directly address their challenges. Features like screen readers, high contrast mode, and magnifiers are specifically designed to assist users with limited vision by improving accessibility and ease of use. Other features like sticky keys or speech recognition, while helpful for other disabilities, are not directly relevant to visual impairments.

A. Correct.
Screen reader software provides auditory feedback and descriptions for on-screen content, which is essential for visually impaired users to navigate their systems.
B. Correct.
High contrast mode increases the visibility of text and visual elements, making it easier for users with low vision to see content clearly.
C. Incorrect.
Sticky keys are designed for users who have difficulty pressing multiple keys at once, such as users with motor impairments, but it is not specifically helpful for visual impairments.
D. Incorrect.
Speech recognition is a tool that allows users to control the system through voice commands, which is typically more beneficial for users with mobility impairments, not visual impairments.
E. Correct.
The magnifier tool enlarges parts of the screen, which can aid visually impaired users who have difficulty reading small text or details on the screen.

100-140 Question 303

Select 4

A user contacts IT support stating that their corporate email is no longer syncing on their mobile device. After verifying that the email server is operational, what should you do next to assist the user?

A
Confirm that the user’s mobile device has an active internet connection.
B
Verify that the user’s email credentials are entered correctly on the mobile device.
C
Advise the user to uninstall and reinstall the email application immediately.
D
Check if the mobile device has the correct security certificates installed.
E
Ask the user to restart their mobile device to resolve potential temporary issues.

Show answer and explanation

Correct answers: A, B, D, E

Explanation

When addressing mobile email sync issues, it's essential to start with basic troubleshooting steps such as verifying internet connectivity, checking account credentials, and ensuring required security certificates are in place. Restarting the device can also resolve temporary issues. Reinstalling the email application should only be considered after all other troubleshooting methods have been exhausted.

A. Correct.
Ensuring the device has an active internet connection is a fundamental step to rule out connectivity issues hindering email sync.
B. Correct.
If the email credentials are incorrect, the email application will not sync with the server. It's essential to verify the accuracy of the credentials.
C. Incorrect.
While reinstalling the email app might resolve some issues, this is typically a last resort after other troubleshooting steps have been attempted.
D. Correct.
Corporate email setups often require security certificates for authentication. Missing or outdated certificates can cause sync issues, making this step critical.
E. Correct.
Restarting the mobile device can resolve temporary glitches or background processes that may interfere with email synchronization.

100-140 Question 304

Select 3

A user contacts IT support because their work email is not syncing on their mobile device. They mention that the issue started after they recently changed their email account password on the company portal. Which of the following steps should you take to resolve the issue?

A
Verify the user's email account settings on the mobile device and update the password.
B
Ensure the mobile device is connected to a stable network (Wi-Fi or cellular).
C
Advise the user to reinstall the email application to refresh all settings.
D
Check if the company's email server is experiencing any outages or issues.
E
Instruct the user to reset their mobile device to factory settings.

Show answer and explanation

Correct answers: A, B, D

Explanation

When troubleshooting email syncing issues on mobile devices, it is essential to check the most likely causes first, such as verifying account settings, ensuring a stable network connection, and checking for server outages. These steps address the common root causes without causing unnecessary inconvenience to the user.

A. Correct.
Correct: When a user changes their email password, they must update it on their mobile device to allow the email app to authenticate properly.
B. Correct.
Correct: A stable network connection is required for email syncing to work, so this should always be checked.
C. Incorrect.
Incorrect: Reinstalling the app may be unnecessary and is not the first step in troubleshooting this issue.
D. Correct.
Correct: If the company's email server is down, it could prevent syncing, so this step is valid to check.
E. Incorrect.
Incorrect: Resetting the mobile device to factory settings is drastic and should only be considered as a last resort after all other troubleshooting steps have been exhausted.

100-140 Question 305

Single answer

A user contacts you because their company-provided smartphone cannot connect to the corporate Wi-Fi network. The phone is running the latest operating system, and the user confirms they are entering the correct Wi-Fi password. After verifying that the Wi-Fi network is functioning properly and other devices can connect, what should you do next?

A
Ask the user to forget the Wi-Fi network and reconnect by entering the password again.
B
Instruct the user to reset their phone to factory settings and try connecting to the Wi-Fi again.
C
Verify that the phone's MAC address is not being blocked by the network's access control settings.
D
Recommend the user turn off the phone's mobile data to eliminate potential interference.

Show answer and explanation

Correct answer: C

Explanation

When a device cannot connect to a network despite the Wi-Fi functioning properly and the correct password being used, it is important to check for network-level restrictions such as MAC address filtering. This ensures the device is allowed to connect to the network based on its unique hardware identifier. This step is more targeted and efficient than general troubleshooting like resetting the device or turning off mobile data.

A. Incorrect.
Forgetting and reconnecting to the Wi-Fi network may resolve common connection issues, but the user already confirmed they are entering the correct password. This step may not address more advanced network restrictions like MAC address filtering.
B. Incorrect.
Resetting the phone to factory settings should be considered as a last resort, as it is a time-consuming process and is unlikely to address the specific issue if it is caused by network access control.
C. Correct.
If the network uses MAC filtering, the phone's MAC address may be blocked, preventing it from connecting even with the correct password. Verifying this setting is a logical next step in troubleshooting.
D. Incorrect.
Turning off mobile data generally does not interfere with Wi-Fi connectivity. While this may be worth trying for some rare issues, it is not a common cause of the problem described here.

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100-140 practice questions 301 to 389 of 389

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