CiscoAssociate level100-140Page 3 of 4

100-140 exam dumps: questions 201 to 300 of 389

Page 3 of the free 100-140 question bank for the Cisco Certified Support Technician (CCST) IT Support exam. Questions 201 to 300 are listed below, the first 5 in full with answers and explanations. Back to page 1 for the exam overview and FAQ.

Question bank last updated January 2025

Free 100-140 practice questions

Questions 201 to 205 of 389

Pick an answer before you open the explanation. Each question also has its own page with a permalink.

100-140 Question 201

Single answer

A technician is troubleshooting a network issue and needs to determine if the IP address 192.168.50.25 belongs to the correct private subnet. The network is configured with a subnet range of 192.168.50.0/24. Is the IP address in the correct subnet, and is it a private IP address?

  1. A

    Yes, the IP address belongs to the subnet and is a private IP address.

  2. B

    Yes, the IP address belongs to the subnet but it is not a private IP address.

  3. C

    No, the IP address does not belong to the subnet, but it is a private IP address.

  4. D

    No, the IP address does not belong to the subnet and it is not a private IP address.

Show answer and explanation

Correct answer: A

Explanation

The subnet 192.168.50.0/24 encompasses IP addresses from 192.168.50.1 to 192.168.50.254. The IP address 192.168.50.25 falls within this range, making it part of the subnet. Additionally, the IP address is within the private address range defined in RFC 1918 (192.168.0.0, 192.168.255.255). Therefore, the IP address 192.168.50.25 is both in the correct subnet and is a private IP address.

  • A. Correct.

    This is correct because 192.168.50.25 falls within the range of the subnet 192.168.50.0/24 (192.168.50.1 to 192.168.50.254) and is part of the private IP range (192.168.0.0, 192.168.255.255).

  • B. Incorrect.

    This is incorrect because the IP address 192.168.50.25 is a private IP address as defined in RFC 1918.

  • C. Incorrect.

    This is incorrect because the IP address 192.168.50.25 does belong to the subnet 192.168.50.0/24.

  • D. Incorrect.

    This is incorrect because the IP address 192.168.50.25 both belongs to the subnet and is a private IP address.

100-140 Question 202

Select 2

You are tasked with configuring a network device. The device is assigned the IP address 192.168.10.15 with a subnet mask of 255.255.255.0 (CIDR 24). Which of the following IP addresses can connect to the device within the same subnet?

  1. A

    192.168.10.50

  2. B

    192.168.11.15

  3. C

    192.168.10.254

  4. D

    192.168.9.200

  5. E

    10.0.0.1

Show answer and explanation

Correct answers: A, C

Explanation

To determine if two IP addresses are in the same subnet, you must compare the network portion of their addresses using the subnet mask. In this case, the subnet mask 255.255.255.0 means that only the first three octets must match for two addresses to be in the same subnet. Therefore, only 192.168.10.50 and 192.168.10.254 are in the same subnet as 192.168.10.15.

  • A. Correct.

    192.168.10.50 is in the same subnet because the first three octets match the subnet range defined by the 255.255.255.0 mask.

  • B. Incorrect.

    192.168.11.15 is not in the same subnet because the third octet (11) is different from the device's subnet (10).

  • C. Correct.

    192.168.10.254 is in the same subnet since it shares the same first three octets as the device's IP address.

  • D. Incorrect.

    192.168.9.200 is not in the same subnet because the third octet (9) is different from the device's subnet (10).

  • E. Incorrect.

    10.0.0.1 is not in the same subnet because it is a completely different IP range and does not match the 192.168.X.X private range.

100-140 Question 203

Single answer

You are troubleshooting a connectivity issue between two devices on a company network. Device A has the IP address 192.168.1.25 with a subnet mask of 255.255.255.0, and Device B has the IP address 192.168.2.10 with the same subnet mask. Based on the IP address ranges and subnet mask, what is the most likely cause of the issue?

  1. A

    Both devices are in the same subnet, so the issue is unrelated to IP addressing.

  2. B

    Device B's IP address is a public IP and cannot communicate with Device A's private IP.

  3. C

    The subnet mask does not allow these two IP addresses to be in the same subnet.

  4. D

    Device A's IP address is reserved for public use and cannot communicate with Device B.

Show answer and explanation

Correct answer: C

Explanation

The subnet mask 255.255.255.0 divides the network into distinct subnets where the first three octets determine the network portion. Device A is on the 192.168.1.x subnet, while Device B is on the 192.168.2.x subnet. These subnets are different, and the devices cannot communicate directly without proper routing or configuration.

  • A. Incorrect.

    Incorrect. The two devices are not in the same subnet based on the subnet mask and their IP addresses.

  • B. Incorrect.

    Incorrect. Both IP addresses, 192.168.1.25 and 192.168.2.10, are private and not public.

  • C. Correct.

    Correct. The subnet mask of 255.255.255.0 creates a range of IP addresses that separates 192.168.1.x and 192.168.2.x into different subnets, preventing communication without routing.

  • D. Incorrect.

    Incorrect. The IP address 192.168.1.25 is a private IP address, not a reserved public IP.

100-140 Question 204

Single answer

A user reports that they are unable to access websites or any resources outside their local network. Upon investigation, you discover that their computer has a valid IP address and subnet mask but no default gateway is configured. What is the most likely reason for this issue?

  1. A

    The computer cannot communicate with devices on the same local network.

  2. B

    The computer cannot communicate with devices outside the local network.

  3. C

    The computer cannot resolve domain names to IP addresses.

  4. D

    The computer cannot send or receive any packets, even within the local network.

Show answer and explanation

Correct answer: B

Explanation

The default gateway acts as the route to send traffic outside the local network. If it is not configured, the computer cannot reach devices or resources beyond the local subnet, such as websites or external servers. However, communication within the local network remains unaffected.

  • A. Incorrect.

    A missing default gateway does not impact communication within the same local network, as devices on the same subnet can communicate directly.

  • B. Correct.

    Without a default gateway, the computer cannot route traffic to devices outside its local network, such as websites on the internet or external resources.

  • C. Incorrect.

    While DNS resolution issues can prevent access to websites, they are unrelated to the configuration of a default gateway.

  • D. Incorrect.

    The computer can still send and receive packets within the local network even if a default gateway is not configured, as long as the local IP and subnet mask are correctly set.

100-140 Question 205

Select 2

A user reports that they cannot access any websites or external resources, but they can successfully communicate with devices on their local network. As part of your troubleshooting steps, you suspect an issue with the default gateway. Which of the following could be a likely cause of this problem?

  1. A

    The default gateway IP address is incorrectly configured on the user's device.

  2. B

    The default gateway device (e.g., router) is powered off or unresponsive.

  3. C

    The subnet mask on the user's device is misconfigured.

  4. D

    The user's device has a duplicate IP address on the network.

  5. E

    The DNS server address on the user's device is configured incorrectly.

Show answer and explanation

Correct answers: A, B

Explanation

The default gateway serves as the device that routes traffic from a local network to external networks. If the default gateway IP address is incorrectly configured, or if the gateway device itself is unresponsive, the user's device will be unable to send traffic to external networks, causing the issue described in the scenario.

  • A. Correct.

    If the default gateway IP address is incorrectly configured, the user's device will not know where to send traffic destined for external networks, preventing access to websites or external resources.

  • B. Correct.

    If the default gateway device is powered off or unresponsive, it cannot route traffic from the local network to external networks, causing connectivity issues.

  • C. Incorrect.

    A misconfigured subnet mask could cause communication issues within the local network but would not directly affect the user's ability to access external resources if the default gateway is correctly configured.

  • D. Incorrect.

    A duplicate IP address can cause network conflicts and connectivity issues, but it is unrelated to the specific issue of accessing external resources through the default gateway.

  • E. Incorrect.

    An incorrectly configured DNS server address could cause issues resolving domain names (e.g., www.google.com), but it would not prevent communication with external resources if the user attempted to access them via their IP addresses.

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100-140 practice questions 201 to 300 of 389

Every question has a page with the answer and explanation. Numbers are stable, so you can bookmark or share them. The bank is split into 4 pages of up to 100 questions.

  1. 201.A technician is troubleshooting a network issue and needs to determine if the IP address 192.168.50.25...
  2. 202.You are tasked with configuring a network device. The device is assigned the IP address 192.168.10.15 with a...
  3. 203.You are troubleshooting a connectivity issue between two devices on a company network. Device A has the IP...
  4. 204.A user reports that they are unable to access websites or any resources outside their local network. Upon...
  5. 205.A user reports that they cannot access any websites or external resources, but they can successfully...
  6. 206.You are troubleshooting a connectivity issue for a user who cannot access resources outside their local...
  7. 207.A user reports not being able to connect to the company's Wi-Fi network with the SSID 'CorpNet'. You verify...
  8. 208.You are troubleshooting a wireless network issue for a small office. Employees report they are unable to...
  9. 209.A user reports that they cannot connect to the company’s Wi-Fi network despite entering the correct password....
  10. 210.You are troubleshooting a network connectivity issue at a branch office. To verify connectivity to a remote...
  11. 211.A user reports that they cannot access a website. You suspect that there might be a connectivity issue. Which...
  12. 212.A user reports that they cannot access a web application hosted on a remote server. You want to verify...
  13. 213.You are troubleshooting a connectivity issue on a Windows machine where the user reports they cannot access...
  14. 214.A user reports that they are unable to connect to the internet. You suspect an IP configuration issue and use...
  15. 215.You are troubleshooting a network connectivity issue on a Windows computer. The user reports that they are...
  16. 216.A user reports that they are unable to access a specific website, but other websites are working fine. You...
  17. 217.You are troubleshooting a network connectivity issue for a remote server using the 'tracert' command on a...
  18. 218.A user is experiencing slow connectivity to a remote server. You decide to use the 'traceroute' (Linux/macOS)...
  19. 219.A user reports that they cannot connect to a remote server. As part of troubleshooting, you decide to use the...
  20. 220.A user reports that they cannot access a website, and you suspect a network connectivity issue. You decide to...
  21. 221.You are troubleshooting a network issue where a user cannot access a specific website. To test the...
  22. 222.A user reports that they cannot access a website hosted at 'example.com.' You decide to troubleshoot using...
  23. 223.You are troubleshooting a DNS resolution issue where a user is unable to access www.example.com. You decide...
  24. 224.A user reports that they are unable to access the company's website using its domain name, but they can...
  25. 225.You are troubleshooting a connectivity issue on a Windows server. You suspect that a specific application is...
  26. 226.A user reports that their computer cannot connect to a specific server over the network. As part of your...
  27. 227.You are troubleshooting a connectivity issue on a Windows-based server. You suspect that a specific...
  28. 228.A network technician is troubleshooting connectivity issues in an IPv6-enabled environment. They decide to...
  29. 229.You are troubleshooting connectivity issues on an IPv6-enabled network. You decide to use the ping6 command...
  30. 230.You are troubleshooting connectivity issues in an IPv6-enabled network. To test the reachability of a...
  31. 231.A network administrator is troubleshooting connectivity issues in an IPv6-enabled network. They use the...
  32. 232.A network administrator is troubleshooting connectivity issues between two IPv6-enabled devices on a network....
  33. 233.A network administrator is troubleshooting connectivity issues on an IPv6 network. They decide to use...
  34. 234.A user reports that they are unable to access a website. As a support technician, you suspect there may be an...
  35. 235.A user reports that their Linux server cannot access the internet after a recent network configuration...
  36. 236.You are troubleshooting a network connectivity issue on a Linux server. You suspect that there might be an IP...
  37. 237.A user reports that they are unable to access a web application hosted on the internet. Upon investigation,...
  38. 238.A user at a company is unable to access an external website hosted on the Internet. Upon investigation, you...
  39. 239.A user reports that they are unable to access a specific web application hosted on the internet. Upon...
  40. 240.A user reports that their computer running Windows 10 is taking an unusually long time to boot. Upon...
  41. 241.A user contacts IT support stating that their Windows 10 computer is running extremely slowly after a recent...
  42. 242.A user contacts the IT support team because their computer running Windows 10 is experiencing frequent...
  43. 243.A user reports that their Windows 10 system is running unusually slow, and they notice frequent system...
  44. 244.A user reports that their Windows 10 computer is running unusually slow, especially when opening...
  45. 245.A user contacts you stating that their Windows 10 computer is displaying a 'Blue Screen of Death' (BSOD) with...
  46. 246.A user reports that their laptop is connected to an external monitor via HDMI, but the external monitor is...
  47. 247.You are assisting a user who has connected a second monitor to their laptop for dual display functionality....
  48. 248.An employee reports that their secondary monitor is not displaying content, even though it is connected to...
  49. 249.A user reports that they are unable to access their laptop after a recent restart and are prompted to enter a...
  50. 250.A user reports that their system is prompting for a BitLocker recovery key after a recent system update. The...
  51. 251.You are troubleshooting a user's laptop that is encrypted with BitLocker. The user cannot access their system...
  52. 252.A user reports that their Windows PC is running slowly after a recent update. Upon investigation, you find...
  53. 253.A user reports that their Windows system is running slower than usual, and their applications are frequently...
  54. 254.A user reports that their Windows system is restarting frequently after updates were installed. They want to...
  55. 255.A user reports that a web application is not displaying updated content despite the changes being confirmed...
  56. 256.A user reports that a website is not loading correctly, showing outdated information and broken elements. You...
  57. 257.A user is experiencing issues with a web application where changes made to the website are not appearing on...
  58. 258.A user reports that their computer is running very slowly, and you determine that a specific application is...
  59. 259.You are troubleshooting a Windows system that is running unusually slow. After opening Task Manager, you...
  60. 260.A user contacts you because their application has become unresponsive, and they want to terminate it using...
  61. 261.A customer contacts you because they are unable to locate an important document after switching to a new...
  62. 262.A customer contacts you for help because they accidentally deleted important files from their OneDrive...
  63. 263.A customer has accidentally deleted some important personal files from their computer and asks for assistance...
  64. 264.A user reports that their Windows 10 computer is not booting properly after a recent software update and is...
  65. 265.A user reports that their Windows 10 computer is stuck in a boot loop and does not load the desktop. To...
  66. 266.A user reports that their Windows 10 computer is experiencing frequent crashes after installing a new driver....
  67. 267.A user reports that their laptop battery drains quickly while working remotely. After investigating, you...
  68. 268.A user reports that their laptop battery drains quickly even when the device is idle. As an IT support...
  69. 269.A user reports that their laptop battery drains quickly, even when in sleep mode. Upon investigation, you...
  70. 270.A technician is assisting a user with visual impairments who struggles to read text on the screen. The user...
  71. 271.A company employee with visual impairments reaches out to the IT support team because they are having...
  72. 272.A user with visual impairments contacts IT support because they are having difficulty reading text on their...
  73. 273.A user contacts you because their MacBook is running extremely slow after a recent macOS update. Upon...
  74. 274.A user reports that their Mac running macOS Monterey is experiencing slow performance and frequent spinning...
  75. 275.A user reports that their MacBook is running unusually slow, and apps are frequently freezing. As an IT...
  76. 276.A user reports that when they connect an external monitor to their laptop, the display resolution looks...
  77. 277.A user contacts you because their laptop is connected to an external monitor, but the display on the monitor...
  78. 278.You are helping a user who has connected a second monitor to their laptop but reports that the second screen...
  79. 279.A user in your organization is attempting to use a cloud-based file-sharing application on their company...
  80. 280.A user reports that an application on their workstation cannot access a required network resource. Upon...
  81. 281.A user reports that an application cannot access certain system resources, such as files or network services,...
  82. 282.You are assisting a user who has connected an external USB drive to their Windows computer, but the drive...
  83. 283.A user reports that they connected an external USB drive to their Windows workstation, but they are unable to...
  84. 284.A user connects an external USB drive to their Windows workstation, but the drive is not showing up in File...
  85. 285.A user contacts you because they are experiencing issues with a website not loading correctly. You suspect...
  86. 286.A user reports that their web browser is displaying outdated content on a frequently visited website. You...
  87. 287.A user reports that a website is not loading correctly and displays outdated information. You suspect the...
  88. 288.A user contacts you because they are unable to send files using AirDrop from their MacBook to their iPhone....
  89. 289.A user contacts IT support because they are unable to use AirDrop to share files between their MacBook and...
  90. 290.A user contacts IT support stating that they are unable to use AirDrop to send files from their MacBook to...
  91. 291.A user reports that a specific application on their macOS system has become unresponsive. You decide to...
  92. 292.You are troubleshooting a macOS system that is running slowly. After opening Activity Monitor, you notice a...
  93. 293.You are troubleshooting a Mac system that has become unresponsive due to a specific application consuming...
  94. 294.A customer contacts you because they accidentally deleted important photos from their MacBook, and they want...
  95. 295.A customer contacts you because they accidentally deleted an important folder on their MacBook. They have...
  96. 296.A customer contacts you because they need to back up their MacBook Pro data and ensure it can be restored...
  97. 297.A user reports that their laptop battery drains quickly during remote work sessions. As an IT support...
  98. 298.A user reports that their laptop battery drains quickly even when the device is idle. As an IT Support...
  99. 299.A user reports that their laptop shuts down unexpectedly when running on battery, even though it shows a...
  100. 300.A user with visual impairments contacts you for assistance with their Windows workstation. They need help...